Now Assist Case Summarization with Variables Input Value

Hi all, When we customize the case summarization skill, how can you incorporate variables that exist? The use case:We have record producer variables that are stored on the case when it is created. We want to use those variables and send it to the LLM...

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How to set Assignment Group on Alert based on Event Rule

Hi, In Event Management, can the Assignment Group on an alert be set directly using an Event Rule, if we want to rely only on Event Rules and not use Alert Rules, scripts or business rules? Can someone help me on this Thanks in advance!

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Create change request declarative action not setting parent as incident

In serice operation workspace for incident there is a declarative action called "Create change request" when clicked on it it opens the change rfc page to select which type of change request i want to create either normal or emergency once i select a...

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Workspace View

How to edit list layout in workspace view same as native view?

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• Application Vulnerability Response

Issue with Now Assist Panel

Now Assist panel is not showing any messages and keeps on loading in non production instances.Anyone faced similar issue please let me know anything to update 

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Script for Round Robin

Created a Business rule script for Round Robin availability for a certain assignment group on the HR payroll cases. Also, made the Round Robin active for the users in the group, But when creating a case and updating the case the Round Robin rule is n...

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difference between xml export and xl export

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How to check the due date is seven days from now for a ticket

How to create a script to check the due date is seven days from now for a ticket and trigger a reminder notification using the schedule job.

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Not able to schedule Certified Implementation Specialist - Data Foundations (CMDB and CSDM) Exam.

Hi All,I have completed the now learning course for Certified Implementation Specialist - Data Foundations (CMDB and CSDM) and its pre-requisites as well. However, I am not able to register for the exam. It is showing as processing. I have tried open...

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Create New Additional Widget for Rich Content Pages

Add additional Widget for Rich Content pages. Currently, we are only limited to one Widget type (refer to screenshot, Is there any option to add new widgets in the dropdown when a specific page is selected? Thanks,Prudhvi

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Masking field value

on form where active field set to true then firstname and lastname need to be get masked how to do the same ... which should be work in workspace as well as in native UI 

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How Predictive Intelligence is different from AI agent Triage in ITSM ?

How Predictive Intelligence is different from Now Assist AI agent Triage in ITSM  Like Categorizing ITSM incidents / auto population of fields  

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UI Policy conflict behavior when switching field values without saving the record

Hi Team,I am facing a doubt related to UI Policy behavior and I would like some clarification.I have created two UI Policies on the Incident table:UI Policy 1Condition: Category = HardwareAction: Subcategory = MandatoryUI Policy 2Condition: Category ...

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