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What's New Popular Posts Community Highlights Discover Community Events More The latest in Community Posted by jordancbaron Save $400 on your ticket to Knowledge + CreatorCon 2026 Save $400 on Your Knowledge + CreatorCon 2026 Ticket H... Read More Posted by laurentapia Unleash the Power of Build Agents in the #BuildWithBuildAgent Challenge Our annual #BuildWith ... Read More Posted by AudriA Your #BuildWithBuildAgent Guidebook is Here. Hey ServiceNow Community! We can't wait to see what you create in our #BuildWithBui... Read More Posted by Earl Duque Your Pre-Challenge Guide: #BuildWithBuildAgent starts November 12 The Build with Build A... Read More Posted by Kristy Merriam Shape What Comes Next: Take Our 2025 Community Survey! You’ve built this Community into something incredible.... Read More Posted by jordancbaron Missed Community Week? Catch up here! The Community Week Agenda Breakdown Get ready for a week packed with livestreams, p... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by seanregan AI Experience by ServiceNow- the future of enterprise work with AI as the interface How many companies are... Read More Posted by Mike Scully Kickstart Your ServiceNow AI Platform Zurich Release News & Complete Guide- It's Here! ServiceNow ... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcmanamon Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcmanamon Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
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Community activity

Making AI Search Work: Practical Lessons from the Field

Introduction This article continues our series from the AI Center of Excellence Team at ServiceNow.It focuses on solving a specific set of customer challenges related to AI Search, based on real-world project experience. Please note: this is not a co...

  • Article
  • Best Practices

Query Multiple Date Fields to find the furthest one out

Hello all!I'm building out an app that has multiple date and time fields that can be populated, with all fields in a format ending "_edat". The ask I've been is to automatically close the record when the furthest date out has passed. What I'm wonderi...

  • Question

extracting catalog item url values from esc portal

Hello experts, When clicked on a catalog item url from esc portal, it is opening as a below link  Is there any way by which we can extract the short_descripton value from the URL itself highlighted in yellow via any catalog client script. plz help

  • Question

How to bypass SSO for new integration using oAuth?

The current instance has Okta SSO enabled. We are trying to enable a new integration using oAuth, but when the connection is happening SSO is getting triggered everytime.This is a third-party with no access to the SSO directory, is there a way to byp...

  • Question

CWM FAQs and Tips

In this article you'll find a running list of our most frequent FAQs and Tips for using and implementing CWM. Feel free to add your own tips in the comments or ask a question!The following information is based on the May 2024 store release of CWM.   ...

  • Article

Technical debt remediation approach

Hi everyone, Customers often raise concerns about low Health Scan scores that don’t seem to improve, even when remediation activities are carried out during continuous improvement cycles. In many cases, the root cause is simple : new technical debt i...

  • Question

Adding a Time Out for a Due for a Duration of Time Action in a Flow

We have flows working today that send out an email to the requestor and have a Wait for duration of time action for a period of 9 hours of sending emails.  Then once they get a response, they close the task linked to that action which closes the Requ...

  • Question

Reporting on Surveys CSATs

Hi community I would like to understand how to report of CSATs please. How can I see the following:1. List of surveys grouped by score.2. Tickets that the survey is related to.3. User that submitted the tickets. If you can point me to the tables and ...

  • Question
  • Reporting

Export PDF Context Menus customization

Hi All,I want suggestions/solutions on how to use Export PDF feature on record to even export annotations configured on the custom table form.Please do let me know if you have worked on any such requirement.Attached snip of form for reference.

  • Question

Application Specific Fields on Incident Table

We are struggling with customizing the Incident table to include application specific fields. This obviously doesn't scale well when you consider the many applications a company may have. So my question is, how do teams capture relevant data for an a...

  • Question

Session Timeout

What defines a users session timeout? Is it inactivity on the server side, or client side? If the session timeout is 15 minutes, and it takes me 20 minutes to fill in a Catalog item request, should I be timed out? This seems to be the case. Does anyo...

  • Question
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