ServiceNow Community

Restricting HRSD ESC Features to HRSD Groups – Best Practice Guidance Needed

Hello Expert ,We are implementing HRSD in Employee Center (ESC) and want to ensure that all HRSD-related functionalities are accessible only to users who belong to specific HRSD groups as part of pilot release.Currently, our requirements are:HRSD Tax...

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San Diego
Tokyo

Checklist in HR Services

How can i filter the HR services with checklists? There are some HR Services with the attached checklists while configuring them, Is there a way to filter them?

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How to migrate Core UI Dashboards to Workspace Pages?

I have a custom-scoped application that I created several years ago, which is still used by my clients. I had made a dashboard for this application with a lot of reports using the Core UI. I started developing a workspace for my clients for this cust...

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How to hide Price, Quantity, and Total fields in approvals in Service Operations Workspace?

I tried using a UI Macro to hide it on the backend, but it is not hidden in Service Operations Workspace under My Approvals

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ER Case Requested for profile details Should Not be update while transfer the case to other service

I Don't want to update the requested for profile details if any latest updates happen on HR profile while transfer the case to other services. Auto populate field should remain same as existing case, on Transferring case How to fix this issue?

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incident created in self-service portal, state should be New, by default it assigned to Service desk

Hello,I have been assigned to task which is as follows: Once incident created in self-service portal, incident state should be in New state and by default it should go to Service Desk assignment group. User should be able to find only "In progress" &...

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How to remove right side panel in SOW

Hi Team, I want to remove right side panel in SOW How to remove this?

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in the employee center Topic Menu, I'm having this Scroll bar beside all child topics irrespective o

in the employee center Topic Menu, I'm having this Scroll bar beside all child topics irrespective of the number of child topic-1 (even in two, it is showing the scroll bar)This configuration is coming from :Employee Center Navigation Widget, Can som...

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Generate form dynamically based on json at runtime

Hello, Can someone please guide me on how to achieve a functionality in service portal where a form needs to be dynamically generated based on a JSON file uploaded? Description- There should be a field for uploading a JSON in a catalog item. Once a f...

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“I want to continue this topic" Virtual Agent.

Occasionally, we call a custom AI Search Topic Block in the various Virtual Agent ServiceNow conversations. At the end of the topic block, we call a topic picker. If the topic picker receives input that does not make any sense, such as “kkkkkkkkkdddd...

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How to run Client Scripts and UI Policies on HR Agent Workspace and Case Creation forms

We have set up our HR services with Record producers and have included them in our Employee Center. All of them have Catalog UI Policies and Catalog client scripts and they go to their respective COEs.However on our HR Agent Workspace and Case Creat...

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How to hide relationship types in relationship editor?

I have a system property which contains a list of sysIDs for relationships that are on the cmdb_rel_type table and i want to use this to prevent users from being able to select certain relationships if criteria is met. I've create a script include wh...

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Solution to redirect from PAE dashboards to workspace

After another very disappointing 'this is technically not possible' to NowSupport Case #5842 about the inability to redirect records to the workspace after clicking on it from a list report in PAE, we got a bit frustrated. ServiceNow is pushing the u...

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Configurable Workspace
Platform Analytics Experience

How to mark the Problem record as Known error

Hi, Once the root cause is determined, before the fix implementation is there a way to mark/show the Problem record as Knownerror. I am looking a flow like root cause analysis -> Known Error -> Fix in Progress. "A Known Error is a Problem that has be...

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Sorting Related List Fields in Demand Record Not Working in SPM Module

Hi Team,I am facing an issue in the ServiceNow SPM module. After filling the Demand Intake form and navigating to the Demand record, the related list displays Demand Tasks. However, when I try to sort the order or other fields in that related list, t...

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