ServiceNow Community

Resolved! Auto-populate Recipient List in the Email Client for Incident Communication Plan

I want to auto-populate the To field in email client template for incident communication plan with the users linked in cmdb_rel_person to Configuration item in the Incident. Please help with the script.

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Scripting and Coding

Retrieve the record using exact match record functionality.

I would like to understand if we can get exact match in global search with any field like GBS Reference(string) in the screenshot, just like the number field search and access the record directly bypassing the search results. Attached the Images be...

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Hardware Asset Ageing Dashboard

Hi, I am trying to create asset ageing report through Platform Analytics Dashboard. Please can someone help me or guide on how can i create the same. I want to create the same based on Purchase Date or Warranty Expiration date. I want it to be bucket...

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SMS Integration with Twilio

I want to test SMS authentication for MFA. I understand that on the ServiceNow side, it's completed simply by installing the plugin and connecting with an ID and token. However, when I try to log in, I get the error: “Failed to generate 6-digit verif...

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case creation page

Hi Team,How to configure additional fields in HR workspace case creation? Few fields like opened for description are getting disappeared and not sure why its happening.

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Database view showing difference in record count

Hi All, I have a database view with below tables I have one report on database view and another one on RITM table but it shows difference in record count for DV it shows 54 and for RITM table it shows 58 what can be the possible reason ?? please he...

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Enhance Major Incident Management

Hello, We are working on Major incident management setup and connecting the provider with Microsoft teams. Customer is also looking for war rooms functionality within Conference where multiple war rooms can be created within workbench. Has anyon...

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Application Service with mix of tag based cloud servers and local physical

We are using Tag based mapping based on Azure tags but some of our application services also have a local physical server at multiple locations. Has anyone any suggestions as to how we can map these as one?

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Custom Service Portal Calendar Widget

Hello Everyone, I require assistance in developing and implementing a new custom Service Portal widget designed to provide a calendar interface.The primary function of this widget is to allow end-users to view available time slots and book a 'stice' ...

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Migrating from Company A to Company B instance

Hi All, I have a requirement to migrate all configuration , code and data from company A instance to Company B instance. Is there anyone have done this ? Please suggest if any ServiceNow best practice available. Thanks

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414 Request-URI Too Large - Error (On load client script)

Hi all, We are sending parameters and their values through Jira using link. That link is redirecting to servicenow catalog page. So on the loading of the catalog page we are populating some values. But currently I am seeing an error (414 Request-URI ...

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Zurich's new run types for scheduled jobs

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, One of my Zurich release favorites: Scheduled jobs got enhanced with three new run types and two new advanced options, making scheduling a lot more flexible ...

Article

Only specifics users cannot see the work_notes in the Risk Mitigation form

We have two users who are unable to see the work notes field in the Risk Mitigation form.Both users have the role sn_risk.reader.I created an ACL for these fields with read/write access in the table of sn_risk_mitigation_task. Note: I copied the AC...

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SOW - Incident mgmt

Hello, In SOW when an Incident is assigned to a group we need to make sure that when the assignee tries to assign the Incident to him/her self by clicking on the assign to me button, if that user is part of multiple groups then we need to show the l...

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Need to change the created date for the incident.

I need to change the created date for the incident. Is it possible. Example- INC0145485 created 2023-03-09 need to change it to 2023-03-08. How to achieve this.

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