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What's New Popular Posts Community Highlights Discover Community Events More The latest in Community Posted by laurentapia Unleash the Power of Build Agents in the #BuildWithBuildAgent Challenge Our annual #BuildWith ... Read More Posted by AudriA Your #BuildWithBuildAgent Guidebook is Here. Hey ServiceNow Community! We can't wait to see what you create in our #BuildWithBui... Read More Posted by Earl Duque Your Pre-Challenge Guide: #BuildWithBuildAgent starts November 12 The Build with Build A... Read More Posted by Kristy Merriam Shape What Comes Next: Take Our 2025 Community Survey! You’ve built this Community into something incredible.... Read More Posted by jordancbaron Missed Community Week? Catch up here! The Community Week Agenda Breakdown Get ready for a week packed with livestreams, p... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by seanregan AI Experience by ServiceNow- the future of enterprise work with AI as the interface How many companies are... Read More Posted by Mike Scully Kickstart Your ServiceNow AI Platform Zurich Release News & Complete Guide- It's Here! ServiceNow ... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcmanamon Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcmanamon Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
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Community activity

Unable to view the data in database views

Hi All, We have created a database view on below tables and user have access all these table (both read and report_view access).sn_grc_issuesn_smart_asmt_scope_itemsn_smart_asmt_m2m_instance_scope_itemsn_smart_asmt_instancesn_smart_asmt_question_inst...

  • Question

MFA already set up for brand new PDI

I'm faced with the following issue: after requesting a brand new PDI and installing SAM Pro and Discovery on it via the manage instance section, I'm prompted with a MFA code request while logging into the instance. I haven't set up MFA yet for this i...

  • Question

Detect Orphaned Assignment Groups

How to detect and identify orphaned assignment groups  in Incident if the group is inactive and no groupmembers present in the group table 

  • Question

code transfer

<table style="width: 100%; border-collapse: collapse; font-family: Arial, sans-serif; border: 1px solid rgb(136, 136, 140);"> <tbody> <!-- Table Title --> <tr> <td colspan="2" style="background-color: rgb(126, 128, 126); color: white;...

  • Question

Product Models & CSDM

I've found the descriptions about Product Models (cmdb_model) quite confusing - since CSDM 5 there seems to be a much larger focus on this, but it's not quite clear if the intended purpose of the table is CI/Asset driven (Infrastructure components) o...

  • Question

Quick Start Guide for Resource Management

Resource Management in SPM  Please subscribe to this blog for up-to-date information on Resource Management Workspace   Latest Updates (August 2025) Check out the on-demand section on Community to review recent Resource Management Workspace ser...

  • Article
  • Resource Management
  • Strategic Portfolio Management

Used field is not set to true in kb_use table

Hi All I have an issue that when article is attached automatically to incident, then in kb_use table there is no record with field Used=true. I have the functionality in Script Include to set this field to true but it works only when article is attah...

  • Question

CTA Exam Prep Advice on Real Scenario

 I’m currently on my journey to prepare for the ServiceNow CTA exam and have been exploring multiple study resources, including whitepapers, documentation, and hands-on practice in my instance. Recently, I started using CertsMatrix to practice scenar...

  • Question

How to download the request as pdf from portal and not from native

HI Community, I have a requirement where i need to create a button in serviceportal.Purpose of this button is once the end user submit the request and when they click the button it download it as pdf of the request  How can we do it.Is there any othe...

  • Question

Creating report

I need to create a report for problem metric to find the actual average of each state  moving from one state to another and need the current state as well. 

  • Question

creating a report

I need help creating a PA dashboard that shows average resolution time per Problem record (not grouped by date). The bar chart should list each Problem record individually and allow drill-down to see which state took the longest. Any guidance on whic...

  • Question
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