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What's New Popular Posts Community Highlights Discover Community Events More The latest in Community Posted by seanregan AI Experience by ServiceNow- the future of enterprise work with AI as the interface How many companies are... Read More Posted by Mike Scully Kickstart Your ServiceNow AI Platform Zurich Release News & Complete Guide- It's Here! ServiceNow ... Read More Posted by jordancbaron Stirring Things Up: September's Community Cafe Welcome to the September Community Cafe! We may be a little late pouring this month... Read More Posted by jordancbaron CreatorCon is Coming to World Forum Chicago! Hey, ServiceNow Community! Clear your calendar for September 18, 2025. You won’t wa... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcmanamon Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by jordancbaron Register for TechNow, Live Code, and More: July’s Community Cafe For over a year, the C... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcmanamon Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More Posted by jordancbaron Missed Knowledge and CreatorCon 2025? Here’s How to Catch Up Missed Knowledge and C... Read More Posted by ServiceNow From bold ideas to bold transformation: a Knowledge 2025 customer success recap Keep the Knowledge 202... Read More Posted by Earl Duque Yokohama Content Archive Your Yokohama release is here! The Developer Advocate content is being done differe... Read More Posted by Kristy Merriam Playbook Localization in Yokohama: Making Global Workflows Effortless Playbook Localization ... Read More
Popular Posts Posted by Patrick DeCarl1 Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights Prasanna_Patil Specialist Groups, users, location creation using Service Bridge Hello All, Can some one confirm me if we can create Gr... Read More mayankkumar Specialist ServiceNow CSA Discounted Voucher Hello community,-------------------------------------------------------------------... Read More Ramya V Specialist Customizing Mobile Card Views with Mobile UI Rules in ServiceNow Customizing Mobile Car... Read More JessicaLanR Specialist Letters to a ServiceNow BPC: My Journey and Why I Wrote This Book When I first started a... Read More Its_Azar Specialist Role needed to call rest API I have a Record Producer in Service Portal. On change of a field, I call an endpoin... Read More Prasanna_Patil Specialist Mapping of roles with license Hello all does anyone have idea about the table in servicenow where roles are mappe... Read More RohitGeorgV Specialist String to Price field mapping From external system to transform table I'm receiving the amount as- 100 EUR which ... Read More Ramya V Specialist Adding More Details to Record Cards in the Mobile App Adding More Details to Record Cards in the Mobile AppS... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online Live on ServiceNow: BlackRock’s Next Chapter - Driving Value with ServiceNow Impact and Agentic AI Hosted by ServiceNow 1 Oct, 2025 08:00 AM PDT Event Details Online Webinar Series: Strategies for building AI-driven cyber defenses Hosted by Megan Le 1 Oct–4 Nov, 2025 08:00 AM PDT Event Details Online Live on ServiceNow: What’s New in the Zurich release for Manufacturing Commercial Operations (MCO) Hosted by Lolita Honkpo 1 Oct, 2025 08:00 AM PDT Event Details Online Live on ServiceNow: What’s New in the Zurich release for Manufacturing Commercial Operations (MCO) Hosted by Lolita Honkpo 1 Oct, 2025 08:00 AM PDT Event Details Online Vancouver SNUG Hosted by Brandie 1 Oct, 2025 08:00 AM PDT Event Details Online Live on ServiceNow: Platform Analytics Academy Hosted by Abigail Lavadia 1 Oct, 2025 09:00 AM PDT Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

change

When is a change task for Post Implementation Review created for an unauthorized change?A. When the c hange request moves to CloseB. When a change manager accepts the changeC. When the change request moves to a state of ReviewD. When the change reque...

  • Question

Percentage Showing >100% Due to By Month Avg Calculation in PA Report

Hello everyone, I've created a PA report to show the percentage of incidents from the last 3 months that are resolved within the SLA, with the breakdown as priority. In my report every value is showing as expected, except for one month out of 3 month...

  • Question

Resolved! Sub topics should be visible in one go no 'view all' button required

Hi @Everyone,Our project's requirement is to remove 'View all' button and all the topics should be visible at once. I tried with changing the server, client, html codes but not getting the result. If anyone knows please let me know. Thanks.

  • Question

Publishing an App to the App repository

I'm trying to publish my custom application from my Personal Developer Instance and I'm getting the error: "Internal and Store uploading has been disabled." Is there a way to enable publishing on a PDI?

  • Question

Can we allow external user to see performance analytics hub?

Can we allow external user (snc_external) to see analytics hub?I have added performance analytics widget on the portal to show report to external user which they can see but i also want to allow the download option for them. When they click report, i...

  • Question
  • Performance Analytics
  • Reporting
  • User Experience Analytics

Point ServiceNow Process Mining to Knowledge Base and spot inefficiencies

    Point ServiceNow Process Mining to Knowledge Base and spot inefficiencies   Knowledge Management forms a crucial part of ServiceNow platform with advantages: Drives ‘first time resolution’ by leveraging triage steps on similar tickets in the pas...

  • blog

How to use the Process Mining Evaluation Project in your instance

As of the Xanadu release of ServiceNow, Process Mining Evaluation Projects will be installed and configured on every customer instance.   In Xanadu an incident focused project was made available and in Yokohama additional projects for customer servic...

  • blog

Custom URL Issue

We are trying to configure a custom URL for one of our portals:• Custom URL: ictsupport.xxxx.ie• ServiceNow instance: abcdev.service-now.com• Mapping: ictsupport.xxx.ie  =  abcdev.service-now.com (via CNAME)When we check externally (for example using...

  • Question

Record Watcher in UI Builder not refreshing data resource

Hi All,So I have created a custom dashboard in UI Builder to display some tiles using a repeater and card base containers. The repeater gets data from a lookup multiple records data resource configured to query the cmdb_ci_service_group table with co...

  • Question

CIS - Event Management Exam Preparation

Recently I completed CIS - Event Management exam and I passed successfully. I'll articulate the steps I followed to clear the exam, and hope this will help the readers of the post as well.   Exam Blueprint Go through the exam blueprint in ServiceNow'...

  • Article

Resolved! Email client template available as per groups

Hi ,I have created 3 email client templates and i want those to be available as per groups/users .3 templates : rfq quotation , rfq reminder , rfq testing Groups : A,B,CFor eg : First template is rfq quotation that should be only availble to a group ...

  • Question

How to open page in the same tab

I want my users to navigate between pages created in UI Builder while keeping the number of opened tabs constant. Current setup Page x has a required parameter sysId.When I do Link to Destination with the same route x but a different sysId, a new wor...

  • Question
  • Multiple Versions
  • UI Builder : Next Experience
  • UI Framework Next Experience
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Announcements

Service Bridge will be renamed for the 2026 Australia release and will maintain the same functionality.

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