Does AI Control Tower inventory for governance different on platform LLM Virtual Agents?

AI Control Tower seems to automatically identify the Agentic workflows but not Now Assist LLM Virtual Agent the best I can tell. I've been through every documented table, CMDB and Asset, that I can find reference to. It does find the Agentic Workflow...

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Greetings

Just starting my System Administrator Career Journey. Eager to experience what ServiceNow has to offer.

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Need to create an Invoice record whenever system receives an email with attachment.

I need to create a new invoice record whenever an inbound email comes in with attachment and need to extract the values from the attachment using document intelligence and map the values to the invoice record.Currently I have created an inbound email...

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SOW - Use of Favorites?

We just turned on SOW (previously been working in Native UI for a few years) ... but I am not seeing how users can use Favorites like they can in Native UI within SOW.   Use case example:   Many techs have knowledge articles saved in their favorites ...

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Dynamics 365 Integration Permission Requirements

Hi everyone. We're in the process of onboarding Microsoft Dynamics 365 into our SAM module but we are struggling to understand and defend the level of access that the integration should have.Existing documentation states the permissions required and ...

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• Dynamics 365
• Integrations

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How to make mandatory incident fields editable in playbook after creation?

I created a playbook that triggers on new incident creation. During creation, mandatory fields get filled as required.Issue: After creation and playbook trigger, these mandatory fields that were filled during creation now appear as read-only in the p...

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As a Risk Manager, Where we can see all the active Risks in the Workspace

Need to customise the UI Page...By selecting the list we get all risks right as a manager   

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Not able to see "Knowledge" check box on Incident form

Hi Team, I was unable to see the “Knowledge” checkbox on the Incident form under the Resolution section. Although it was already added to the form layout, the field was disappearing once the form finished loading. Can I get any help to fix this. Than...

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CSA Exam

Any tips to pass in this csa exam

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Interview Question for ServiceNow Developer | 3-6 Years Experience

Hi There, Recently I attended interview for ServiceNow Developer and the question which I faced are:1. Set Incidents as inactive if Problem is closed.2. Types of Business Rule and explain each.3. Types of Client Script and explain each.4. What is Gli...

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EA Workspace, Application Rationalization list view modification

Hi- I'm looking for details of where we can configure which business application columns should appear in the List view in Application Rationalization module in EA Workspace.  We can select/deselect some items but not all ootb items are available to ...

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Tips for Passing the ServiceNow CSA exam !

Hello everyone!I'm happy to announce that I've officially passed my ServiceNow Certified System Administrator (CSA) exam. I was honestly surprised and delighted to learn I answered 59 out of the 60 questions correctly, and I wanted to share the exact...

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CWM: Doc Page Landscape Format

 Dear Community,I have created a document page that includes a table with more than 8 columns. While the columns are visible by scrolling horizontally, I would like to display the entire table in one view. This could be achieved by using a landscape ...

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