ServiceNow Community

Crowdstrike Active sensors seems to be empty

Hello All, Im currently working with crowdstrike integration, I saw the below article and it suggests there will be sensor records in active sensors table.But in my scenario it seems to be empty why Anyone have any idea? Ref article: https://www.serv...

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g_form.addOption() is not working inside GlideAjax callback function

I have a MRVS have a field have type is Select Box, in my onLoad client script have a callback function in GlideAjax to get question choice in order to add options to select box field. I tried to log the response and it working correctly. but when I ...

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AI Search returning irrelevant Catalog Items

We are using AI Search (Patch 7) with Standard Chat. When searching for certain prompts, AI Search is returning irrelevant Catalog Items that do not match the user’s intent.Example:Search prompt entered: “outlook not opening”AI Search correctly retur...

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ServiceNow Exchange: Platform Academy- Tuesday Session

Explore how documents are transforming with intelligent tools that enhance productivity. See how AI-driven capabilities can simplify workflows and unlock new possibilities. This is your chance to glimpse the future of smarter document experiences....

Event

How to display an MRVS in an HR task that should be available only on 'My Tasks' not Employee portal

I am trying to implement a solution in HRSD where each employee will receive a task once per year prompting them to complete the form, which will be accessible via their "My Tasks" list rather than through the employee portal.An MRVS capturing benefi...

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Query Related to Business Rule

"When an incident is resolved, if it is linked to a problem, the system should check if all otherrelated incidents are also resolved and then automatically resolve the problem after saving." This is a scenario, How can i do this scenario give me the ...

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Incident Management

Need steps to clone the Success Dashboard and make modifications in cloned version

In our organization, we are trying to clone the Success Dashboard completely. We are not aware of the steps how to clone the success dashboard and make changes in the clones version. Please suggest the steps and solutions to clone the Success Dashboa...

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Dashboard

I am unable to modify the List view in this table sn_align_core_program_list

when i am trying to modify the list view in the snaligncoreprogramlist table ,I am getting the below errorI was in the correct application scope only , still I am getting the cross scope error.

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ServiceNow Exchange: Platform Academy- An Admins Guide To Assistant Analytics

This is your chance to get expert answers to your Knowledge Management questions. Whether you're refining your process or just getting started, this session is for you. Platform Academy is your gateway to mastering the most critical aspects of the ...

Event

Resolved! Multi Select field should be report in a such way that each option selected is reported separately

@Adam Stout , I followed the solution you provided using Performance Analytics, as it was recommended not to use a custom table.Step 1: I created an Indicator Source on the Legal Request table, since we have a record producer on this table.The facts ...

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Knowledge base task error

In Knowledge base task part after completing all the steps per the instructions and clicking "Validate Task" Im getting this error: "Can you verify that a request has been made to create a new Knowledge Base for new employees?" and task failed as a r...

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Record List component not accepting array data from Repeater in UI Builder

In ServiceNow UI Builder, the Record List component does not seem to accept an array of data coming from a Repeater component, whereas the older List component supported this behavior. Has anyone encountered this limitation or found a workaround? Any...

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GRC task page : how to configure this functionality

How to configure a contributor in the GRC workspace @Servicenow

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What is this widget in Service Portal?

Please help me identify what widget is this in Service Portal.It has a tooltip of "Open Analytics Window" with a pie icon, located above the Performance Analyzer widget.I need help identifying it so I can control its role access. Thank you very much.

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Default List Filter for Specific Group in Workspace

Hi Community, I have a requirement in Agent/Configurable Workspace:For the ABC group, I want users to see a specific filtered list view by default.They should still be able to modify or remove the filter as needed.Other users should continue to see t...

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Integrated Risk Management (IRM)