Inbound Email Action

Hi all, I have a story that requires an email response of Yes or No. When a user response with either, a form on for a task on mobile asset reclamation will update a specific field to either yes or no. Here is where I am having trouble: Testing I go ...

• Question

Guided Tour for Employee Center

I am trying to create guided tour on Employee Center. I want to include Header (My Tasks, My Requests) and My Active items(Requsts, Survey) . My active items works but when the step comes to Header tasks I get an error : This is happening for My Task...

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How to create A project in service now like a Addhar login verification

• Question

Work Items Not Displayed in Digital Product Release Module release

Hello,Objective:To connect Agile Development 2.0 with the Digital Product Release (DPR) module and ensure work items (stories, epics, etc.) are listed under product enhancements in the DPR release.Steps Taken:1. Created a product.2. Associated a plan...

• Question

Role functionality

Hi community, I am looking for a reference to all roles in Servicenow and their function. I can see the description in the tool itself but I am looking for more detail as to what app the role gives access to and what permissions the role gives in eac...

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• Asset Management

ServiceNow FAQs Explained with Live Videos and Real Platform Demonstrations

I built this ServiceNow FAQ series with one clear goal in mind: to move people beyond theory and into real, working understanding of the platform through live videos and hands-on demonstrations.   Over the years, I have noticed a recurring pro...

• Article

Looking for the SncMakeAndModel to see if it tries to normalize the new companies

Hello, I'm seeing how discovery create new companies and find the MakeAndModelJS script include and see it calls the SncMakeAndModel script but I can't see it anyware, we are looking to see if when the script create a new company it tries to normaliz...

• Question

I am creating service catalog for single i am getting error can any one guide me please

• Question

Discovery is not overwriting some values

Hello,Working with discovery pattern for a custom table we are trying to update or create new hardware models in the system, from the patter we get the model name and in a pre script we search in the model table to see if it exist and if it does not ...

• Question

How to add "Description" field to a case in CSM Portal.

Hi, Our requirement is to show the description for the cases in the CSM Portal Solution implemented : In the ticket Configuration form modified Show 'Description' field and set value 'When no variables'. But this Solution is working for only few cas...

• Question

Service Portal - Case View

Hey All, When I set the description to always on the standard ticket configuration for cases, it still doesn't show up on the portal.  Has anyone else run into this?  I believe that it should show the first line and then have a show more/less button ...

• Question

Forcing Workspace UIB view to allow HRSD Case Creation to use fields

We are trying to use the HR Agent Workspace to allow our HR team to create HR cases.  We have noted that for the HR Agent Workspace to properly render the COE, the fields we want to show on the COE need to be visible on the workspace_uib view.  For t...

• Question

Odd error when running Debug in Discovery Pattern

We have been trying to trouble shoot some inconstancies in some of our IIS Service Maps.  More on that another time, but for now, this error is putting a major road block in our debug testing when working in the pattern designer.  The odd thing is th...

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• Service Mapping

Reporting & Dashboard

Hi All,Please let me know, if anyone can help me in defining custom colors for the dashboard in servicenow based on the value (Eg Success  - Green, Failure - Red)

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