ServiceNow Community

Update applied to Agent Workspace for HR and At a Glance removed from contextual side pane;

We applied the latest Update to the Plug in for Agent Workspace for HR and lost the At a Glance function on the Contextual Side Bar. This is a well used tool for our HR Help Desk. We cannot get it to be visible again using UI Builder. Our configura...

Question

Dependent drop downs

Hi Team, We have a requirement in a catalog item to implement dependent dropdowns. There are three lookup select boxes — SB1, SB2, and SB3 — each containing multiple dropdown values. What is the best practice for configuring dependent dropdowns in Se...

Question

Session Expired (401)

Hello there, we have periodic problems with session timeouts without a warning. I already checked the sys_property for session timeout and the timeleft property: The timeout happens like every 30 minutes without a warning for the timeleft.This ist ...

Question

Resolved! Reclamation Rule in SAM

Hello Team,I am new to the SAM (Software Asset Management) module and currently exploring reclamation rules. I want to ensure I understand the backend flow correctly.I noticed that there are two different tables related to software usage:samp_sw_usag...

Question

Getting Created date in the drop down of reference qualifier

We are filtering distribution channel and plant reference variable based on sales organization value. And showing the unique values in the drop down. Drop down records are coming correctly but i am getting the Created date instead of distribution cha...

Question

After Upgrade, when we opening Incident it is showing error

Hi Team, We have upgrade to Zurich, After upgrade when user is opening Incident in SOW from Dashboard it is shwoing below error message. User is able to view incident from native View and in Global searcch also it is working. In SOW under My Inciden...

Question

For each loop to check group approval in flow designer

Hi All, I have a requirement to review the group annually, if group has no manager or manager is inactive, we need to trigger approval to "admin" group, if anyone from this group is rejected, then deactivate that group, if approved keep it active, if...

Question

Variable set is visible on RITM when I have used UI policy to disable it on RITM and catalog Item

Hi Team , I have created an maintain item , where I have used an variable type (yes/No), where if the value is yes the variable set should populated on portal and other wise the variable set won't populate on portal or on RITM . However used an UI p...

Question

REcord producer How to display Multi row variable set data values in the description of the request

Hi Team, my code is not working and not getting MRVS values in the description of the request using REcord producer Script, could you please review the below code and correct as priority. Code: (function() { var desStr = ""; // Build Description ...

Question

missed relation etween dashboards and reports

while migrating in instance the dashboards are not captured the reports. but the the update set has both reports and dashboards configuration. how to resolve the issue.

Question

Is it possible to add "Side Heading" for check list items?

We had around 8 checklist, for 4 checklist I want to add one side heading, and similar for next 4, is it possible to add? what is the best way to add it

Question

How to find AI agent updated history

Hi, I have created a agentic workflow for HRSD for benefits where we can update a medical policy for an employee.After the flow runs we can see the flow work well and field is updated but in the history we are unable to recognize who updated it. It s...

Question

Unable to install plugins via run-node-script.sh on on-prem instance (TranspilerEngine failure)

Hello,I am trying to install plugins (specifically i18n French) on an on-premise ServiceNow instance using the CLI tool `run-node-script.sh`.Here is the script I am using:---var plugins = [];plugins.push('com.snc.i18n.french');var main = new GlideMul...

Question

BLOG : DeleteRecord() vs DeleteMultiple()

deleteRecord() and deleteMultiple() are GlideRecord methods in ServiceNow for deleting records from tables. The first targets a single record, while the second handles bulk deletion based on query conditionsDeleteRecord():deleteRecord() performs to d...

Question

Why ServiceNow Governance Matters

Why ServiceNow Governance MattersMany organizations treat ServiceNow as a tool rather than a strategic enterprise platform. The result is fragmented implementations, inconsistent standards, and slow decision-making. ServiceNow governance solves this ...

blog
Governance
Strategic Program