ServiceNow Community

Add a pop-up when clicking on the provider notification.

I want to add a pop-up, a redirect, or anything else that allows me to see the entire message created in the Content section of Provide Notifications.

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UI Policies Not Applying Correctly for Case Variables

Hi Team,We need to ensure that variables are initialized when a case is created or transferred between services via the agent workspace, similar to how it operates through the ESC portal.To achieve this, we're using a Business Rule that triggers when...

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Hide a specific field from Incident, problem, change, Service Portal,

I have been asked a question, Hide a specific field from Incident, problem, change, Service Portal, LIST VIEW from all this places in one go? how can we achieve it?

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JavaScript error in onLoad client script when hiding fields and using g_form.onChange()

Hi everyone,I’m getting the message “There is a JavaScript error in your browser console” when my onLoad() client script runs on an HR Task form.After testing, I found that the issue comes from the part of my script where I hide some fields and use g...

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#BuildWith is BACK! Here's your first look

#BuildWith is BACK! Here's your first look For the fourth year in a row, #BuildWith is back, and this time, we’re excited to see what you’ll create with ServiceNow Build Agent! Here’s your first look at what’s ahead. The full challenge guide, su...

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Sprint Board on the Sprint Tracking page is not showing the current Sprint stories.

Hello Community, Sprint Board on the Sprint Tracking page is not showing the current Sprint stories earlier it was showing the stories when stories were in previous Sprint however, I can see stories in Sprint planning tab. This issue occurs after I ...

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Replace SCOM with ITOM (ACC) Monitoring

Has anyone been able to successfully replace SCOM with the monitoring capabilities of ITOM (ACC)? If you have, how was the experience?

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Orchestration (ITOM)

My CAD Exam Experience: Why “Certified Application Developer” Falls Short of Its Promise

Hi all, I recently passed the ServiceNow Certified Application Developer (CAD) exam. The experience left me with a strong urge to share honest feedback about the test’s quality and the gap between its name and what it actually measures. The title “Ce...

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CSA Capstone project how to login to PDI

I have just completed CSA learning path and want to do the capstone project. I have requested PDI but how to login and see the incidents and all

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How to hide OOB catalog builder templates

When we start creating a catalog item using Catalog Builder, OOB three templates appear as below:1. AES App Intake Template2. AES Record Producer3. AES Standard items in Service CatalogIs there any way to avoid their visibility. Also, the Avaialble f...

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Unable to Start Virtual Agent Conversation While Impersonating a User

Hi, I’m currently unable to start a conversation through the Virtual Agent while impersonating another user. A popup appears when I attempt to open the Virtual Agent — please find the attached image for reference. Could you please look into this iss...

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Change Velocity - Pull in extra ADO Fields

I've set up ADO as a tool, but want to pull in some extra fields from ADO not covered in the OOTB layout (e.g. a description field on work item). Is there an easy mechanism to do this, or does it involve customisation? I've looked for a mapping mecha...

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Field value not capture on form save in ServiceNow Portal(OOB Form Widget)

In ServiceNow, I used the OOB Form Widget in the portal to display a form and view for specific table. Now the user is able to edit the fields, but when the user clicks Save, some field's value is not getting captured. That field's value is being set...

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Service Portal

Hi All, Can anyone let me know how I can learn Service Portal configurations. It is difficult to get the documents related to it.

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Cannot edit in read-only editor - What is this?

Hello guys, maybe you could help out on this! I have a BUSINESS RULE created in ServiceNow platforma that I could edit freely, but, since my instance its upgraded to Zurich I cannot edit this file, anymore. Why is this happening? Is there need for a ...

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Incident Management