ServiceNow Community

How to migrate workflow version table records from one instance to another.

Hi, I have set the active field value = false and published = false (previous version) in workflow version table records which is having workflow name = Change Request - Normal. then i added all files into update set. i tried to migrate this update s...

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Scripting Governance Tool

Disclaimer – This article is part of a series exploring the new features and capabilities introduced in the Zurich release. Since we’re still in the Early Availability (EA) phase, things may change before General Availability (GA). After GA, these a...

Article

Survey Follow-up Response

I would like to ask a quick question ..slightly baffled.We are looking for a “Survey Response Follow-Up” process; where surveys are reviewed, users are contacted (especially bad surveys) and tasks is then closed. I have done some research and I am st...

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Active install = False for the latest version

Pls let us know Why active install is false on the lastest SW version, where the old versions show as active install is true. Why active install is false on the lastest SW version, where the old versions show as active install is true.

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Interactive Filter – Months Sorting Issue

Hi Team,I am using an Interactive Filter on a Dashboard to display the last 4 months dynamically from the current month. The month values are stored in a table as strings (January, February, March, etc.) against a Value field.I am fetching the last 4...

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Performance Analytics

Agile Board Search

Is there a way to get the search on the sprint planning board to be able to search assigned to? We can search the story number, short description but not assigned to. One of the scrum masters is trying to pull stories from the backlog based on who th...

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Agile Development

RTD issue after upgrade latest version of Service bridge plugin

after update service bridge plugins in provider & consumer instances. Remote task definition is not showing on flow designer in provider instance .it causes creation of remote task.What could be the issue here.

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How to add clickable hyperlink in the worknotes/ comments

Hi, I have a requirement. In the Work Notes or Comments field, if a user enters any URL or website link, it should automatically appear as a clickable hyperlink.This requirement should apply to any record type, such as Incident, Problem, and others.S...

Question

A JSONObject text must begin with '{' at character 1 of SNC_ENC_VAL

Hello Guys, After creating an ssh private key credential when testing I am getting this error. A JSONObject text must begin with '{' at character 1 of SNC_ENC_VAL Anyone ever had this problem?

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Updating SaaS Integration with M0365 for new SaaS Products

Hi All,We have an OOTB SaaS Integration with Microsoft O365 as per ServiceNow documentation. I am inputting new entitlements and noticing new products we don't have being pulled in by our Microsoft O365 Integration. PPN: W83-00001Product: Microsoft W...

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Microsoft o365
saas integration
saas product without subscription product

UI Builder rich text field issue with bind data.

What I want to happen is to select a project, and have the rich text field pull the html field from the pm_project record. I feel like I am very close and just missing something small. I currently have the filter working using a client script Parfil...

Question

Data Lookup not working for extended Incident table in Scoped App

Hi everyone,I’m working on a ServiceNow implementation in a scoped application where I created a custom table that extends the Incident table.My goal is to automatically populate Priority based on Impact and Urgency using a Data Lookup Definition.Wha...

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From Preparation to Pass: My CIS – Data Foundation Exam Experience (Everything You Must Know)

Hello Community Members,This is Shashank Jain. I recently passed the CIS – Data Foundation exam, and since the experience is still fresh in my mind, I decided to write this post to help clear any doubts you may have about the exam.This post is especi...

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Data Foundations

unable to open the sidebar discussion content

Hi, some users are unable to open the unread messages from the sidebar discussions.It's continuously loading but unable to open. For reference, we have attached the screenshot. Please help me out here, how to check further. Thanks in Advance,Sukanya....

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RTD issue in flow designer

Hi, We have upgraded the plugin Service Bridge for Providers(2.0.55) to latest version in the provider instance. After the upgrade, the Remote Task Definition (RTD) option became unselected in Flow Designer.Previously, we had created a Flow Designer...

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