How to Restrict "View Workbench" UI Action to Specific Roles in Major Incident Management?

Hello Everyone,I am looking to hide the "View Workbench" UI action, which currently appears for proposed or promoted Major Incidents. My requirement is to implement role-based access control for the Major Incident Management (MIM) Workbench. Specific...

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Catalog UI Policy Clearing Values on OnChange – Need Best Approach

I have a catalog item (Item1) with 73 variables. Based on the selected Action, if Action = G, I need to display 6 specific variables.I implemented this using Catalog UI Policy with Execute if true and g_form.clearValue('variable_name'). All these opt...

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if want to restrict assigned to field based on caller id location

If caller id location is matches with the users in the  assignment group then i want to see those users in the assigned to field. 

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How to create an ATF test step to Click 'ADD' button and then select fields from the pop up window?

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Issue with Core company table

Hi,I have one requirement.In core company table, if we want to give the Total annual spend in Rupees then how can we configure that.Client don't want the value in USD.  Kindly help that how can we configure that. Thanks,Promita 

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Hide only my teams work widget from service operations workspace

I need to hide only "Incidents assigned to your team" widget from "Your Teams work" section in landing page dashboard of  service operations workspace.Note: I have taken copied variant of OOB SOW and modified the "SowIncidentLandingPageUtils" UX clie...

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Interaction Record Type Defaults to "Email" When Creating Case from Customer Portal – How to Set It

Hi Community, I have created a Record Producer to create a Case from the Customer Portal in ServiceNow. The record producer has some variables, and it successfully creates the Case. However, I noticed that whenever the Case is created from the portal...

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ALM integration with ServiceNow (On Premise 15.5)

Hi Team, We are integrating ALM (15.5) with ServiceNow, where we the use cases are user provisioning, Role assignment, Project assignment etc...From the given documentation from ALM team we could successfully authenticate the ALM and fetch the tokens...

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How to override a function from protected script include

How can I override a function from a protected Script Include?The Script Include is protected, and the function I want to change calls a private method.I need to modify the behavior of that private method — is this possible, and how can it be done?

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Rename OOTB ui action

Hi All ,  can I rename OOTB ui action  ?   thanks

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How do you remove past data collected to a certain point in time within PA?

I see below options in the indicator. But would like to know the exact job that does this removal process. Also would like to understand difference between Periods to keep scores and Periods to keep snapshots? Does both refer to the number of days? E...

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Outbound email integration

i want to configure outbound email integration in ServiceNow so that emails can be sent to multiple Gmail IDs based on the priority of the ticket. If the priority is High, the email should be sent to the Manager’s Gmail ID(s)If the priority is Low, t...

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"Valid to" and pre-populate text in short description while republishing article

Hello All, When user click on re-publish ui action to republish any article. I want below things to work.1. "valid to" to be extended based on Knowledge base validity when republished2. Pre-populate a text in description stating "the article is re-pu...

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Need to add additional reference fields on Modal in UI builder

Hi, 1. On security incident record in security incident response workspace when we click on "create incident", a modal pops up. In this we want to add "assignment group" reference field with list similar to available on incident table.  We found a re...

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