ServiceNow Community

Have others removed any roles from the ITIL role? (example: snc_platform_rest_api_access')

The ITIL role is a powerful role. Out-of-the-box it actually contains MANY other roles as documented here:https://www.servicenow.com/docs/r/platform-administration/user-administration/r_BaseSystemRoles.html Has anyone chosen to remove some of those ...

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Architect

Managing the Source Request Items task

Hi,For software requests we need to process approvals before the Source Request task is generated, but this task is generated as soon as the RITM is created. Any suggestions for how to manage this?

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Fast track to learning ServiceNow CRM

For someone with a technical background but also experienced with SalesForce, Dynamics 365, and similar CRM solution implementations, what is the best way to fast track my learning of the ServiceNow CRM solution, both from an implementation backend p...

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How to adjust MRVS grid display on a catalog item?

I'm a new catalog manager and am trying to build an access request form. We've got a little under 30 tools, with just under 200 different levels of permission. Some of these permissions have restrictions based on the team to which the user belongs. I...

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How to bulk set RITMs inactive (active=false) for particular Assignment Group

Hi All,I need to make RITMs inactive (active = false) where the assignment group is "Test Group"`. There are approximately 30,000+ matching records.Questions:What is the best practice to perform this bulk update safely in Production?Should I use Scri...

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Resolved! API Monitoring in ServiceNow ?

Hi, In ServiceNow, are there any ways to monitor API requests? Example: I have given our clients 3 table APIs, and I will call them APIs A, B, and C. Now the clients will make requests from those 3 APIs with the GET method, but in the 3 table APIs, t...

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BLOG - Auditing Record Field Changes

Tracking record changes is essential for maintaining transparency, audit readiness, and operational control in ServiceNow. Although the Activity Formatter helps track field updates, it requires manually reviewing each record, which can be time-consu...

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Oauth 2.0 support in Studio Thoughts

I recently had a customer reach out to me asking if Oauth was supported in Studio when linking to source control. The answer was/is no. That sent me on a journey to understand why, and what other options there were. I've attached a white paper I put ...

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Location Tracking visible on iOS but missing on Android -Now Mobile (com.glide.sg.location.tracking)

The Location Tracking option is visible and working as expected on Apple iOS devices; however, the same option is not visible on Android devices under the Settings menu of the Now Mobile app. Required plugins are installed (below was automatically in...

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Action Button within Modal

I have a related list declarative action that opens a modal in a workspace. It shows risk statements that a user can select and then, they click another button (on the modal itself) to create a project risk using that risk statement (i.e.it mimics an...

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Would like to deactivate the API that are not usufull for my instance

Hi gurus,Wondering if better than making the security of the API we dont use on ACL, it should not be better to deactivate them, for example we have more than 200 active Scripted Rest API. Should we not deactivate them?How to guess the ones usefull f...

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Remove submit button form the catalog item form.

Requirement: I want to remove "submit button" whenever select "add members to security group" option selected. This form belongs to catalog item in employee center portal.Can any one please help me on this?

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Number Format field in Indicator form

Hello, I just noticed a new field "Number Format" when creating an Indicator. It has a default value of kMGTPE. Anyone have an idea where can I find information about this field? It was not mentioned in the ServiceNow Documentation and Analytics tuto...

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Analytics and Reports

How to customize Now Mobile App's Activity Stream to anonymize Agent names

Hi, I want to anonymize/replace agent names in acitivity streams for non-itil end-users of the ESC Portal and the Now Mobile app.The raw data like the created_by field in the sys_journal_field table must not get replaced because agents with itil role...

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Products showing on workspace as non-compliant with the SAM Pro workspace

have some products that we do not want to discovery or want to make them compliant (currently showing as non-compliant). I've deselected 'license under management' but the products are still showing up on the workspace. How do we resolve this?

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licenseundermanagement
SAMPro
workspace