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December 4: U.S. Public Sector Tech Talk: Transforming Employee Relations in ServiceNow HRSD

Employee Relations work depends on thoughtful collaboration, accurate documentation, and clear visibility into each case. Yet, when HR teams manage these activities through disconnected tools, important context gets lost, follow-ups are delayed, and ...

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Resolved! How can I get result from lookup records on sys_user and generate a list with user_name and name?

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December 4: U.S. Public Sector Tech Talk: Transforming Employee Relations in ServiceNow HRSD

Employee Relations work depends on thoughtful collaboration, accurate documentation, and clear visibility into each case. Yet, when HR teams manage these activities through disconnected tools, important context gets lost, follow-ups are delayed, and ...

Event

New UI Feature 'Migrate Now' for On-Call Schedule / rota

Hi ServiceNow Wizards, We have just upgraded to Xanadu at work, and I noticed the 'New UI feature: Migrate now'. I have looked at the DOCS, and there is only one page for this, which does not explain in much detail what the' Migrate Now' actually doe...

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I need help returning two values (tableName and query) to update client-state parameters UI Builder

I need to update two client-state parameters—tableName and query—when clicking on a data-visualization item in my UI Builder. I’m not sure how to correctly return and assign multiple values. I attempted some code, but it isn’t working. Can someone he...

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Require re-register MFA for PDI

Hi, I have my PDI in Zurich release with MFA registered with microsoft authenticator in my old mobile, Which I cant use now, Can anyone clarify how I can reset to have it added to my new mobile, I can't see any option available in pop up window belo...

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I want to create interactive filter based on vendor and parent field

I want to create interactive filter based on vendor and parent field which is available in assignment group.incident should be filter based on vendor and parent field.

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GRC Indicator Collection Frequency - Create New Frequency?

I am being asked to create a "60 days / 2 Months" frequency. Adding a choice to the list looks same as it is anywhere and is not the problem. However, for things to work correct, there MUST be someplace that defines the logic so GRC knows when to cre...

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Zero Copy Connectors are here: Unlock real-time enterprise data without the risk

Zero Copy Connectors are here: Unlock real-time enterprise data without the risk Every day, enterprises spend enormous amounts of time and resources just to move data around; syncing it across systems, replicating it into lakes and warehouses, and...

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Workflow Data Fabric
Zero Copy Connectors

Microsoft Authenticator App on PDI

On my new phone I want to re-register my PDI that I already registered on my previous phone, but I did not find any where to do so.I don't want to lose my customizations on my PDI.Any help is greatly appreciated. regards,Sree

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How to delete a workspace in search context menu in Next Experience

I need to delete de RPA Hub Workspace that appears thereAdditionally set as default the Service Operations Workspace not the Global

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MID Server FileNameComplianceInSync Error

We're facing a recurring issue on a MID server of ours that is proving to be quite challenging. Despite our efforts, we haven't been able to pinpoint the cause. The issue record has a source of FileNameComplianceInSync and the following short descrip...

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Resolved! How to show a downloadable xl file link conditionally when user selects one of choice in a dropdown

How to show a downloadable xl file link conditionally when user selects one of the choice in a dropdown field in service portal?

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Unlocking Next-Level Cloud Visibility: ServiceNow Discovery using AWS SSM

Introduction – Rethinking Discovery for the modern AWS cloud In the ever-evolving world of cloud computing, visibility is paramount. As enterprises increasingly adopt multi-account, multi-region AWS architectures, gaining a unified view of assets bec...

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Live on ServiceNow: Leveraging CSM Case Lines: Best Practices

In today’s omnichannel world, a single customer contact often spans multiple products, shipments, or invoice charges. Case Lines captures each distinct item inside one case so that agents work one customer conversation while driving line-level wor...

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Customer Service Management
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