ServiceNow Community

Considerations for public knowledge article pages

When it comes to getting some kb articles visible to unauthenticated (public) users, I found advice that looks basically like this:Navigate to Knowledge > Administration > Knowledge Bases.create a knowledge base to make it public.Go to the Can Read s...

Article

[Call for Participation] - Custom Portal Design/Development Research Study

Hello Everyone! I'm currently running a research study focused on Portal Developers and Designers. I manage the Builder Accessibility Conformance program at ServiceNow, and the goal of this study is to understand how we can improve the accessibility ...

Question
Service Portal Development

Need answers to posted Ques CIS VR prep

Hi , need help! please provider answers to the questions below, please dont just search them on net as that I have already done try to provide answer explanation/source to if possible. Q1.To ensure that Vulnerabilities are processed correctly, you c...

Question

Check for the change manager in a change request

Hi,I have a requirement to update the change managers for a certain application.I am having a look at one of the normal changes, not able to figure out from where and how is the change managers getting populated.For my change request I have in total ...

Question

Resolved! Hide UI Actions for Business stakeholder role

How to hide UI Actions available on Incident & Request form for Business stakeholder role?we have enabled the business stake holder role in snow and added a user to it, but few custom uiactions are available for this role and respective user. Kindly ...

Question

I'm trying to unhide a field with setVisible after catalog submission but it doesn't work!!!!

Hi everyone,I’m new to using setVisible in a Catalog Client Script and I’m hoping I’m missing something simple.Goal / expected behaviorI have a Catalog Item with variables visible to the requester and one internal-only variable that’s hidden on the f...

Question

Call for speakers! North Texas SNUG | April 9th | Koch Industries in Plano, TX

Hello North Texas SNUG community, We are still seeking customer presentations for our SNUG on April 9th. Please reach out to julianne.sackett@servicenow.com if you are interested in presenting your story.

Article

Save the Date: North Texas User Group | April 9th at Koch Industries in Plano

We're pleased to share that the next North Texas User Group meeting will take place on Thursday, April 9th at Koch Industries Plano office. ServiceNow experts and users are invited to connect and talk about the latest ServiceNow updates, best pract...

Article

How do I limit visibility of sidebar component

I've created a page collection and added it to the sidebar of my workspace. The data in the page collection should only be displayed if the record comes from the SC_TASK table. How can I control visibility for one specific icon? I want the others ...

Question

Register Today for the Philadelphia SNUG | Looking for Customer Speakers!

Hello SNUG Members! We are pleased to invite you to the in-person Philadelphia SNUG Meeting on Tuesday, April 21 at Convene Two Commerce Square in Philadelphia, PA. SNUG events are designed to enhance and accelerate your success with ServiceNow. ...

Event
In Person
Meetup
workshop

Upgrade discussion

Hello everyone,My name is Marcus Robinson, I am the ServiceNow admin at Clemson University. We are scheduled to upgrade from our current (and initial) version of Xanadu to Zurich next month (just barely before the deadline). I have not done a Servic...

Question

How to add drill‑down behavior to a pie chart visualization in UI Builder (Workspace)?

Note: I cannot see the option 'Link to Destination' When a user clicks on a slice of the pie chart, I want to drill down and display a list of records that match that selected slice value (similar to drill‑down behavior in classic reports).

Question

OAuth flow failed in spoke

I have created spoke using spoke generator and used open api.In connection I used clientid and secret.I have created connection and credentials and linked to spokeGetting below error on Get oauth tokenOAuth Access or Refresh tokens are not available....

Question

From Fundamentals to Real Outcomes

Last quarter, we focused on navigating the ServiceNow ecosystem. Where to start, how to think about roles, and how to make sense of everything available. This quarter, we’re taking the next step. The focus for Q2 is Fundamentals to Real Outcomes....

blog

Mapping Error on submission of form if the field mapped from variable is Encrypted

We have a encrypted field on case table and we need to map that field with Record producer variable from map to field in the variable. After mapping we are getting error "Invalid attempt. Encrypted data could not be saved".

Question