ServiceNow Community

Action in a subflow not executing, but status showing as 'Completed'

Hello devs, I have come across a strange issue in flow designer. So, I have created subflow, and there is a custom action being called in the subflow, for each of the records being looked up. Suppose there are 3 records in the lookup action, the subf...

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Now Assist panel is not visible even if it is already enabled in Now Assist experience

Hello everyone! What could be the possible reason why the NAP is not visible in the instance along with the other button such as the sidebar discussion even if it was already enabled in the Now Assist experience? Do I also have to enable the Now Assi...

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2025 North Carolina SNUG Registration is Live!

Hello North Carolina SNUG members! Registration is now LIVE for our 2025 SNUG on October 15. Please save your spot here. Your success with ServiceNow is at the heart of every SNUG meeting. Whether you are new to ServiceNow or a long-time custome...

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Yokohama - How to remove a user from a Subscription?

I have tried several different ways, including elevating my role to Security_AdminUser below no longer has Stakeholder Role.Thank you!

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Upgraded to now-sdk v4.0.0 - Now seeing [Plugin "ViewPlugin" failed to inspect shape "Record" error]

I recently upgraded my sdk version to 4.0.0 and am now seeing this error more often:[now-sdk] ERROR: Plugin "ViewPlugin" failed to inspect shape "Record": Product origin is not a node It appears to show up when I do a "now-sdk transform" and a "now-s...

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Display Only Favourite Knowledge Article for the logged in user

I have a custom portal to handle a single knowledge base and it's Article only. We have used the OOB my favourite widget to access the users favourite articles but the fact is that the widget is showing all the fev. articles along Favourite catalog ...

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Service Catalog

Resolved! Is it possible to make field with type "Name Value pair" as multi choice?

Hi there, I have a field "Enterprise Application ID" with type "Name Value pair". Is it possible to make name part as dropdown? I tried to achieve it in my PDI but its not working. Is it feasible to achieve? if yes then how? If not, is there any way ...

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Is there any API available to get Agentic Workflows

As we have "now/v1/table/sn_aia_agent" to get AI Agent information do we have any API to get Agentic Workflows

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Unable to create a breakdown with CI class in Performance Analytics

Dear Experts, I have created an indicator on the base configuration table, but i am unable to create a breakdown that will show the separation of class with count on the managed by group which is empty... Is there any use case like this.. ??? Any he...

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Performance Analytics

Add widget to the App Engine Studio home page

Hello, everyone. How do I add a modal or widget to the App Engine Studio home page (https://test.service-now.com/now/appenginestudio)? I need to add a csat to this home page. Is that possible? Thanks.

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CMDB Data Management Policy Executions records disappearing

I have a requirement to build a dashboard to display data policy executions in a list. I was able to set a filter to display data policy executions that pertained to a semi annual vendor certification policy but the executions seemed to have disappe...

Question

Flow Question: Withdraw Request in Middle of Flow

We have a pretty basic Catalog Item Flow that does the following:1. Ask for Manager Approval2. Ask for Data Owner Approval3. Automatically add user to AD groups4. Wait 31 days5. Automatically remove user from AD groups added up in step 3 Note that st...

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servicenow ai agents

i want to learn ai agents in serviceNow. What is the path to learn? any recommended course to master it and hands on with real world use cases?

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MID Server Status not going to up

At the end of Module 2, in the task ‘Validate the MID server’, the server status is stuck on ‘Down’.I am not authorised to restart the server.How can I change the server status from Down to Up?

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change management(CAB)

Hi all i need information for this below requirement as i new to Change management . what i have to do exactly to this pls provide step by step instructions. SD CHG - Configure CAB Desc:As the Change Management Process Owner, I would like the CAB Wor...

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