Help me with SAM PRO topics.

Hi, Can someone please help me with the process of Renewal through Sampro. How do to renewal process in sampro from strarting to end. And how to user different tables and other topics of Sampro. And other topics.

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How to remove the remote button on walk-up experience

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I want to get all the dashboard whose shared to all is empty, mean not shared to any user or group.

Currently working with the dashboards and wanted to get all dashboard with the no users for clean ups, anyone can tell me how can i do this without the manual work of going to each record and actually checking it one by one?

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Unable to properly call a UI Script from a Catalog Client Script.

Hi,all.I am trying to call a UI Script from a Catalog Client Script.This development is being done within a custom application.Here is the script. And error message is ''UI Script  x_16799_test.TestUIScript is loaded but can not find dummyFunction or...

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Required by (device) is empty for few records after reconciliiation whereas requiredby(user)not empt

Required by (device) is empty for few records after reconciliation whereas required by (user) is not emptySerial numbe, device name, installed on is correctly available in install record.

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SNOW University Assessment

 SCENARIO:Cloud Dimensions finds great value in the metrics provided from the CMDB Health Dashboard, however they want to group several classes together to provide a consolidated view, easier navigation, and more meaningful metrics for the classes th...

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parameter passing in ui action

hi folks,I have some doubt regarding the  ui action. My requirement is to send parameters from client side script of ui action to the same server side script ui action (note: in list).Please Help in Understanding this!! I have used g_list.action("sys...

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How to generate a report for users who logged in ServiceNow Backend ?

I can see ServiceNow User Experience Analytics shows data, but it is not useful as it showing Hash user id instead of actual ServiceNow user id  We need a report for list of users who logged in ServiceNow Backend for last 2 months  

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Please explain the service table.

Dear Experts1. Prerequisites・The “System Name” in operation is registered as “cmdb_ci_service”.・Employee users have been assigned the “cmdb_read” role.・ACLs for “cmdb_ci_service” grant the “cmdb_read” role read permissions.2. Desired Outcome・We want ...

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Requesting DB View to allow reporting on related Project Tasks, Changes, and Outages

Hi Everyone,I'm new to working on stories and not getting the below requirement, can someone please help me on this:Requesting DB View to allow reporting on related Project Tasks, Changes, and Outages. An M2M table exists for Changes and Project Task...

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Outlook Actionable Message

Hi Community, I have enabled plugin 'Outlook Actionable Message' on the Instance. And I have created RITM approval requests and change requests to test and see how the email appears after enabling the plugin. But I am not able to find the emails in t...

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How to accurately trace the execution logs of scheduled jobs

Hello, Everyone. I found the sys_scheduler_job_history table, but unfortunately, it doesn't seem to record the start time, end time, or success/failure status.I believe that outputting messages to the system log and then searching through them to fin...

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Measuring matters: A KPI North-Star and Platform teams ServiceNow AI

Measuring Matters: Build Your ServiceNow AI Platform KPI North StarServiceNow AI platform teams thrive when velocity, stability, and continuous improvement align under a single North Star KPI dashboard. This guide walks you through creating one using...

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Making Flow Designer Slack Notifications More Maintainable

Hi everyone, I’m looking for advice on improving how we send Slack notifications from Flow Designer. Current setupWe use the Flow Designer “Slack Webhooks” action “Post a message” to send notifications to specific channels.ProblemIt’s not clear which...

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