ServiceNow Community

Work notes are getting duplicated for a specific user in the IT Tickets

Hi Everyone,We’re facing an unusual issue in our ServiceNow instance: work notes are being duplicated exactly twice, but only for one specific user. This behavior is not happening for any other users or roles.Has anyone come across a similar problem ...

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In OnLoad Client script, why fieldname is showing as mandatory?

In OnLoad Client script, why fieldname is showing as mandatory? is it expected?@Ankur Bawiskar

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Indicator Score not following breakdown

Hello Team, I have an indicator and a breakdown but indicator score is showing complete count and not following the filter applied by breakdown. For eg: I created a TopN metric using a Script and I used this script in breakdown source and I was able ...

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How to move a dashboard component from one workspace to another workspace?

In Service Operation Workspace, I see it has the below component, I want to clone the same component and use it in another workspace.. is it possible? I can see only option as duplicate variant.. which works only inside the same workspace. but here m...

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MID-less vs MID ACC configuration

My customer wants to deploy ACC-V to 11,000 End User Devices and because those devices are air-gapped i.e. do not have access to an on-prem MID Server we are thinking of a MID-Less ACC installation. What I need to know is what are the pros and cons...

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In Agent Workspace, By Default I'm seeing "show alerts" it means why default it was hiding why so?

In Agent Workspace, By Default I'm seeing "show alerts" it means why default it was hiding why so?when I clicked on show alerts, then only errors are showing.. FIRST, it shows like below When I click on show alert, then below errors are showing. But ...

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please tell me script right or wrong , if wrong pls correct i

31. Prevent change to a specific valueField: StateScript: if(newValue == 'Closed'){ alert('You cannot directly set state to Closed');g_form.setValue('state', oldValue); }Explanation: Enforces process rules.function onChange(control, oldValue, newValu...

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Requestor field shows blank in the Approval form for demand in service portal

requestor field shows blank in the Approval form for demand in service portal, how to populate it.

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ServiceNow Account merge disaster

Hi All,@Ankur Bawiskar @GlideFather @bhuvan @Mark Roethof @SarahJ @Jim Poisson @Dan Bruhn @BhuvanT I recently had my accounts merged, and since then I’ve lost access to the ServiceNow Community. An incident has already been created for this, but ...

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notification when Service request SLA reaches 90%

HI Team - can any one pleasse help me on this requirment How To start sending auto triggered mails when the Service request SLA reaches 90% SLA . we have already configured SLA on requested item table please help me wth configuration steps . Thank...

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How to show mandatory fields on the pop-up when we clicked on UI Action?

In SOW Workspace, in the problem table, we had a state field as Assess and there is an UI Action as Assess when we clicked on that UI Action, a Popup is getting appeared in which it is asking to fill Assigned to field.. now I added one more field as ...

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Hardware entitlement backend table name?

In ALM Hardware table, I could see a table as Hardware Entitlements was mapped as an Embedded list in the "entitlements" section, but somehow when I search for "hardware entitlements" table from the left naviagtion bar, I'm not able to see it.. what ...

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Default “Planned Outage” when creating Outage from Change Request

Hi Community, We have a requirement related to Outage creation from Change Request. Requirement:When an Outage record is created from a Change Request, the Type field should default to "Planned Outage". Current Behavior:When creating an outage from a...

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How Now Assist is different from Genius Results in portal search

How Now Assist is different from Genius Results in portal search I can both are generating same results.

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Plugins validation

Hi,We have many plugins installed in the instance across multiple modules (ITSM, CSM, ham, sam, GRc.. etc). How can we track what is the current version of this plugins and what will be the latest version. Is there a way we can compare instead of man...

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Architect