I encountered an issue when activating only the Financial Services Operations Core plugin in that while the Financial Services Cases and Tasks lists are added to the Platform UI, they are not added by default to the CSM/FSM Configurable Workspace.  I...

As we explored in a previous post, querying and displaying data is a fundamental part of most widgets. The original example I used simply displays a drop-down list of group names where the current user is the manager, and nothing more. To recap, our ...

Learning how to create widgets can be a little overwhelming, especially if your only guides are the "hello world" example and looking at the out of the box widgets in your instance. Those are the product of years of experience, both with the platform...

I've had some recent experience setting up a CSM implementation that incorporated a number of platform features that I quickly discovered were not immediately available to CSM Contacts with the snc_external role. This role is a feature that is enable...

If you can dream it, you can build it! Widgets in ServiceNow seem to be one of those hot or cold subject; you either live and breathe anything and everything they represent, or you cross the street with your eyes averted anytime they're even mentione...