ServiceNow Community

Catalog item not triggering workflow

I have built a catalog item that uses a flow and has several variables. One of the variables is a quantity field. The flow gets the catalog variables and then has a custom script action that receives the quantity as an input, and then creates a RITM ...

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Copy Attachments Child to Parent Security Incident and vice versa to ensure synced attachments

Copy Attachments Child to Parent Security Incident and vice versa to ensure synced attachments Dear ServiceNow Community Colleagues, Please can I request help/guidance with the following use case requirement: What is the best configuration I can use ...

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How to disable or hide "Send as an email" option in Dashboard Export to PDF dialog?

Hello Community, I'm looking for a way to disable or hide the "Send as an email" option when exporting a dashboard to PDF.Current Steps to reproduce:1. Navigate to "Self-Service > Dashboards" from the application navigator.2. Open any dashboard.3. Cl...

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Dashboard
Data Export
Export
UI
User Interface (UI)

How to enable 'Appointment category' in Schedule appointment widget

Hi,I’m trying to enable the 'Appointment category' drop-down in the ‘Schedule appointment’ widget (widget name 'EE Appointment booking').Has anyone done this before or knows how to configure this so it becomes visible?you can see that this is availab...

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Putting '?' icon next to the felid

Hey guys I need a help with a customization in the SIR form. I have some fields in the form and the client want to put some hints and a interrogation icon next to the field "?". I managed to put the hint in the label configuration in the field but I ...

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Flow Designer : Logs are not printing in 'sys_flow_log' table

Hi All,I have created a flow designer and added logs there. After execution, I could see logs in the flow execution.But, If i open 'sys_flow_log' table , I get to see the below message:Not able to understand, how I am getting this message.

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Catalog client script

I need help creating a catalog client script with these functions: The field name is date_of_movement If the current date is between the 1st and the 19th, the transaction date can be any date within the current month. (Limited to business days) If th...

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CMDB workspace

In the CMDB workspace there is MY work , in that i have to edit the Open tasks table name or i have to add new table next to it , please help me how to proceed with it, if found this table sn_cmdb_ws_imp_action_card_config here i can able to edit fil...

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Resolved! Inconsistent Behavior with javascript&colon; Filter Using Script Include in Report Conditions

In our scoped application, I’ve created three reports in ServiceNow—Active Planned Actions (Companies), Active Procurement Actions (Companies), and Contracts Under Administration (Companies)—all using the same filter condition: field_name.sys_id is o...

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Service operation workspace Customization

In Service operation The current design for the Incidents view, with three vertical columns, is challenging tomanage doe End Users, as the information is quite compact. How we can Change thelayout from three columns to three horizontal rows ?

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incident table

@I am creating an incident from the record producer with an attachment, and I want to fetch the attach attachment size, if it is greater than 3mb, I need to populate comments in the incident form

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Facing issues with the Inbound Email Action

Hello Community, I'm facing an issue with an Inbound Email Action in ServiceNow.I've created an Inbound Email Action with Action type set to "Record Action" and Type set to "Reply". I removed the condition from the Condition field and, in the Action ...

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Some 'Project status report' created in project workspace are not visible

when we create 'Project status report' from project workspace sometimes it won't reflect on project not sure It is OOB.

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Resource Management Workspace

Hi Team, I am trying to setup OOB resource management workspace, but facing issue in creating Resource assignment from workspace and also I can't see any unassigned tasks. Kindly, advice on the steps. Regards,Manal Aquil

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How do I stop a form from being submitted in a Client Script?

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