How to create two new articles under one knowledge base

[Gopal14]

Hi Team,

How to create two new articles under one knowledge base

Example:

inside ABC Internal(Knowledge base) - there should be article templates - 1 = knowledge article, 2 = work instructions 

1. Knowledge article: below fields should be displayed

Short Description

Article body

Additional Notes

2. Work Instructions: below fields should be displayed

Short Description

purpose

scope

Work Instructions

Related Link

Additional Notes

Under Knowledge article template, they can create multiple Knowledge articles, same for work instructions as well

[Dr Atul G- LNG]

Hi @Gopal14 

You need to create two separate templates—one for knowledge articles and another for work instructions—and map them within a single knowledge base.

[Gopal14]

  @Dr Atul G- LNG How can I add fields based on the template? as mentioned in above

[Dr Atul G- LNG]

shared the link : https://www.servicenow.com/docs/r/servicenow-platform/knowledge-management/create-a-new-article-temp...

[Shruti]

Hi @Gopal14 

Create both article templates

Go to the Knowledge base  record -> Related list (Article template)

Add both article templates to the knowledge base