ServiceNow Community

SAM Pro reconciliation not bringing in new entitlement.

We are running Yokohama with SAM Pro. I have a publisher with two software models. I retired the older entitlements and added the new entitlement tied to a renewed contract. The old entitlement disappeared from the workspace, and the new entitleme...

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STD CHANGE TEMPLATE modification

Hi All, I trust this message finds you well.i have several (300) std change templates related to patching within a specific category.we are starting to use the scheduled maintenance field within the change form and i need to modify all templates. usu...

Question

Inbox icon not visible in AWA (Agent Workspace) after Zurich upgrade.

Hi Community, after upgrading my Developer instance to the Zurich version, I am facing an issue where the Inbox icon is not visible in AWA (Agent Workspace). The workspace loads successfully and other features are working as expected, the Inbox icon ...

Question

Flow action

Hello, I created flow to auto close any ticket opened 6 months ago, the flow run midnight. I need to send an email to the business with the list of all tickets that has been auto closed. the issue is the flow sending email even if action #3 didn't ru...

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Is it possible to add mrvs in the workflow notification?

Hi Team, Is there any way to add Multi row variable sets to the workflow notification? Regards, Sofiya

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How Predictive Intelligence is different from AI agent Triage in ITSM ?

How Predictive Intelligence is different from Now Assist AI agent Triage in ITSM Like Categorizing ITSM incidents / auto population of fields

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How to show catalog item's Variable on Workspace List

Hi Everyone, I have a catalog item with a variable called "Is published". I want to show it on the Service Operation Workspace's List View. (sc_req_item) I know that this can be achieved in ITIL View and Report/Visualization via dot walking, but I'm ...

Question

How to create the scripted rest api for requested item with attachment

Hello everyone, Could you please help me to know how to create Scripted rest api where I want to create requested item through it of particular catalog and want to add an attachment while creating the request through the rest api kindly share m...

Question

Incident Related Link to Catalog Item – Conditional Display Based on Assignment Group Parent and Gro

Hi Community,I’m looking for guidance on configuring a Related Link on the Incident form with specific visibility conditions.Requirement I want to add a Related Link on the Incident form called:Hardware Refresh RequestThis Related Link should:Open a ...

Question

How to create a request through email

Hi All, We’ve received a requirement to create a request directly from an email. We attempted to configure this using Flow designer and the “Submit a Catalog” action by triggering a catalog; however, this approach doesn’t meet our needs. Specifically...

Question

How to navigate to the correct record page from a Search Input in UI Builder?

Hi everyone, I’m building a Search Input component in UI Builder that allows users to search for tasks. I’ve already created a Search Configuration that works, but I need help with the next step: Goal:When I type a case number in the search field and...

Question

Resolved! Scoped Application custom table formatter help

I have a new scoped app, with a custom parent table that is extended to an incident like table.For example:Table1 (make extensible = true)Table 2 (extends table = Table1) There is no interaction/relationship to the Task table at all. I have an Additi...

Question

How to push users into the 'Stagged Alumni' table from 'HR Profile' table

Hi Expertise,We have tried the Alumni Configuration of Personal Details Review and Automatic Creation. For Personal Details Review, we have added the Verify Personal Details task and closed it as well from ESC by impersonating with that particular us...

Question

Reuse the approval e-signature for change cancellation process

How to enforce e-signature validation for change cancellation actions in the same way as Approval/Reject ?

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How to Redirect Users From an External site Into the SN Mobile App (Instead of the Browser)

When integrating external portals or corporate websites, it’s common to provide a link that should open directly in the ServiceNow Mobile App (Now Mobile, Agent, or Mobile Publishing). However, many developers notice the following behavior: Clicking...

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