ServiceNow Community

How to add the KB articles based on the Business application selection in the catalog item

We need to add the KB articles for the Business applications, when we select an application from the business application dropdown, it should auto populate their appropriate KB articles in the catalog item. we are having nearly 4000+ application we h...

Question

How to Display Multiple Checkboxes Horizontally on a Record Producer Form?

Hi everyone,I’m working on a Record Producer form and would like to display three checkboxes horizontally (side-by-side) instead of vertically stacked.Is there any recommended way to achieve this in ServiceNow?

Question

Request.Requested for.Company field is not visible in Personalize List

Hi All I want to add a field Request.Requested for.Companany field to the list view so ITIL user is able to add this field to the list view when clicks on Personalize list. Currently he can see Request.Requested for as a field in default view.I've op...

Question

How to add the KB articles in catalog item based on the Business application selection

Hi Everyone,How to add the KB articles in the catalog item based the business application selection

Question

How to setup calendar for Holiday in the organization?

Hi Everyone, I need help with for a requirement. I need to update the organization holiday list in ServiceNow. how do I have do it and what i have to do to do it?. I have an excel file which mention the holiday for next year and for SLA if there is a...

Question

Email notifications - status

In ServiceNOW, is there a function to alert the manager via email if a task or item is open, unassigned, or have no activity beyond a certain number of days? An email alert with a link directly to that task/item.

Question

How to Create a "Create Knowledge" UI Action for Universal Request in Native View?

I need to create a Knowledge Article from a Universal Request, similar to how we have the "Create Knowledge" option for incidents.For the SOW, I was able to achieve this by creating a Form Action (like we have for incidents) and modifying the "Set KB...

Question

Flow designer error: Unable to load connection with alias ID for DocuSign

We are trying to use DocuSign spokes in flow designer and we are encountering "Unable to load connection with alias ID" error. The flow already runs as system user. Unable to verify what connection alias record it is using since in the flow execution...

Question

CI is not binding to alert?

I have created an application service randomly and trying to use ci binding type i.e. CI field matching and given CI type as Application and you can see below the application I have created and images of event rule definition. When I created an event...

Question

Case Commented notification when additional comments getting added while Trasfering a case

Hi Experts, I had an issue where when I transfer a HR case all the additional comments from Old one is transferring and also an email notification stating "Case commented" is triggering to transferred case. Can someone help to fix this without effect...

Question

Business Application Certification Quarterly getting assigned to Inactive Users.

CMDB tasks are being assigned to inactive users.I have reviewed the Reference qualifier for Assigned To , filter is there for active = true. Is there any other way to check in CMDB Task?

Question

Configuration to Asset sync through scheduled job: company field sync failed for few records

We are having intune integration in place for importing configuration items. If it is a hardware , as per the OOB, assets are automatically getting created through scheduled job. But for few of the assets, the company field didnt sync. I tried by man...

Question

AI Agent Masterclass starts next week!

Join our live AI Agent Masterclass — five expert-led sessions running from 9 Dec 2025, hosted by Timo Weber, Øyvind Fosse, Thomas Geering, Joost van Poppel and special guests What we’ll cover: Session 1: Foundations of Agentic AI — what makes an AI...

Article

Linking Projects and Epics to Investment Funding in ServiceNow SPM

Hello, Does ServiceNow SPM Investment Funding allow us to create global budget envelopes (for example, €300k in 2026 for SAP enhancements) and then consume this budget progressively as we work on projects, Epics, and user stories? If yes, what is the...

Question

Service Graph Connector for Intune: How to map IMEI to CI Name field via ETL or BR

Hello , We are using the out-of-the-box Service Graph Connector for Microsoft Intune to ingest data into the CMDB, specifically mapping to the Handheld Computing [cmdb_ci_handheld] table.We have a requirement to set the primary Name attribute of the ...

Question