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What`s New Popular Posts More The latest in Community Posted by jordancbaron Want to win a trip to K26? Lift Off to Knowledge Has Launched! Lift Off to Knowledge ... Read More Posted by jordancbaron Save $200 on Your Knowledge + CreatorCon 2026 Ticket Hey, Community! Knowledge + CreatorCon 2026 is coming ... Read More Posted by jordancbaron Why ServiceNow's Government Forum 2026 Should Be on Your Calendar If you work in governm... Read More Posted by Pooja Gupta1 Announcing the 2026 Best Employee Experience Contest 🚀 The 2026 Best Employee Experience Contest Website is N... Read More Posted by jordancbaron Missed Community Week? Catch up here! The Community Week Agenda Breakdown Get ready for a week packed with livestreams, p... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by seanregan AI Experience by ServiceNow- the future of enterprise work with AI as the interface How many companies are... Read More Posted by Mike Scully Kickstart Your ServiceNow AI Platform Zurich Release News & Complete Guide- Kickstart Your Service... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcman Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcman Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
Popular Posts Posted by patrickdeca Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights Its_Azar Specialist now assist greyed out Im not able to interact with now assist, its greyed out    Read More Its_Azar Specialist Virtual agent chat to display agent topics Hi all, i have created an aagent in agent studio, and i want to use that in virtual... Read More Prasanna_Patil Specialist How to capture encrpted data on incident for non itil user Hello Team, We have bu... Read More prerna_sh Specialist Virtual Agent Custom Topic Hello Everyone,I’m trying to raise a catalog request using a custom topic I created... Read More Its_Azar Specialist Introducing ServiceNow Semantic Search (MVP) — Looking for Community Feedback from experts here. Hello Everyone,I’m trying to raise a catalog request using a custom topic I created... Read More Its_Azar Specialist Understanding Field Styling in ServiceNow: Forms vs Lists Field styling in Servi... Read More Its_Azar Specialist Before Your ServiceNow Certification Expires: Read This What Is the ServiceNow Certification Maintenance Progr... Read More Its_Azar Specialist ServiceNow Developer Interview Questions 1. Core ServiceNow Platform Fundamentals 1. What is ServiceNow, and how does it dif... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online ServiceNow Exchange: Get started with Security Operations Applications (APAC) Hosted by Abigail Lavadia 19 Feb, 2026 08:00 PM PST Event Details Online Office Hours with Frances Frei -- How to Give (and Receive) Feedback (APAC) Hosted by jasminecole 20 Feb, 2026 03:00 AM PST Event Details Online Office Hours with Frances Frei -- How to Give (and Receive) Feedback Hosted by jasminecole 20 Feb, 2026 09:00 AM PST Event Details Online Put AI to Work(shop) with Service Operations Hosted by Carrie Lea 23 Feb, 2026 05:30 AM PST Event Details Online Put AI to Work(shop) with Service Operations Hosted by Carrie Lea 23 Feb, 2026 05:30 AM PST Event Details Online Put AI to Work(shop) with Service Operations Hosted by Carrie Lea 23 Feb, 2026 05:30 AM PST Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

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Send Email Event parm 1 contains recipient

Hello, when emailing through the event queue, if the email address is the same as the trigger user's email, I don't get an email. How can I set it up?

  • Question

How to stop classifier to trigger pattern for each process?

I have a scenario. For IBM DB2 there are multiple db2sysc process running on servers which are numbered like db2sysc 0,db2sysc 1, db2sysc 2 ....and so on. Now the problem in ootb classifier and pattern are triggering pattern for each numbered process...

  • Question

Resolved! HRSD Lifecycle Event issue

Hi EveryoneIt has been a while since I interacted on the community.Hope everyone had a good new year and term 1 is going well   I have an issue with Lifecycle events. I made a copy of "New Hire Onboarding" HR Service and called it Employee Onboarding...

  • Question

Troubleshooting my first AI Voice Agent

 While setting up my first AI Voice Agent I ran into a problem which forced me to open a support case. Normally you would think that this is something bad but in retrospect I would say I am glad that I ran into this problem because this forced me to ...

  • blog

Incorrect data in Conversational catalog overview dashboard

How is the data for the Conversational catalog overview dashboard updated? Is the data based on the table: Catalog Item Analytics [catalog_item_analytics] and what scheduled job would update the table?

  • Question

Agile Board Search

Is there a way to get the search on the sprint planning board to be able to search assigned to? We can search the story number, short description but not assigned to. One of the scrum masters is trying to pull stories from the backlog based on who th...

  • Question
  • Agile Development

Servicenow PDf Preview and Signature pad

I have a requirement where  Editable PDf has to render for user to be ffilled and signed on the incident record. It should allow user add signature and complete it when completed signature to be parsed on the editable df and attached back to the inci...

  • Question

Resolved! ATF Run Server Side Script Outputs

Is it possible to pass values from a Run Server Side Script test step to proceeding test steps?After investigating, and finding out that I had to ADD an Output Variable to the Run Server Side Script test step (Automated Test Framework > Administratio...

  • Question

Can someone please help me?

Hello all, I am someone who is pretty new to what ServiceNow is and what kind of opportunities it has to offer.I want to pursue getting the CSA certification along with other certs that are needed to become a junior systems admin or even junior busin...

  • Question
  • Full-Time

How to achieve below scenario by using ACL?

"I created a custom table that extends from the Task table. After configuring the ACL, when I impersonate an ITIL user, I am still able to see all the records." ScenarioIn the Incident table:ITIL users can read incidents.But users can only see incide...

  • Question

Lift Off to Knowledge challange

Hi Everone Please let me konw , this challange  is valid in indian lerner or not.https://servicenow.swoogo.com/LiftOfftoKnowledge2026?campid=269698&cid=ip:snu:snul:sn:26q1:Liftoff-Digital-Banners-on-Webpages:none:sn:awa&utm_medium=internalpromotion&u...

  • Question

SNAA Lab 1.2.1

ServiceNow Administration Advanced On Demand (Xanadu)Lab 1.2.1Where do I get this second "Shared (target) instance" ?  I can not seem to find it in any emails or the documentation. When I try and request another instance, it tells me my first instanc...

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