ServiceNow Community

Are Icons stored in choice fields in record producer part of update sets in ITSM

Icons are stored in choice fields in the record producers. Are they part of update sets when we move from one instance to the other ? or do they have to manually imported ?Thanks

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When catalog item is Requested ,How is impact and priority Auto populating

In a Service Catalog request, how are Impact, Urgency, and Priority determined for a Requested Item (RITM)?

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Different Ways to Build Custom Applications in ServiceNow

I have decided to write an article that explains the different ways to create custom applications in ServiceNow, their purpose and use cases, the development steps involved, the personas who contribute, what can be achieved with custom applications, ...

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Where can I get Servicenow CSA Exam Practice Questions?

Hi Everyone, I’m preparing for the ServiceNow Certified System Administrator (CSA) exam. Has anyone here taken it or started preparing? I’d love to know what kind of topics or practice questions you focused on, especially around ServiceNow Certified ...

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CSA or CAD certifications

Is it necesary to have the certifications to attend the interviews while am switching my career to ServiceNow.

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Change colour of playbook declarative actions

Hi Team, trying to find out how can we change the color of playbook actions / buttons I have tried to create a new theme of my preference using theme builder but it's not working affecting these buttons See button below

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Record Producer

I have a record producer that creates an incident.Issue: Multiple incidents are getting created for a single submission.What are the common reasons for this behaviour?

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How to map fixed colors to dynamic values in ServiceNow Reports (sys_report)

We are using a static color palette in ServiceNow reports, but the data values are dynamic.For example, we want to enforce specific colors for specific values:High → Dark RedMedium → RedLow → YellowEven if the data changes, the colors should always r...

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Doubts
Dynamic
Reports

Can we use decimal values in Change Risk Assessment metric definitions?

Hi Team,I am working on Change Risk Assessment in ServiceNow and configuring Assessment Metric Definitions for risk calculation. Currently, the metric definitions have integer values (e.g., 1, 2, 3, 4).My question is:Can we assign decimal values (e.g...

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Portal specific Virtual Agent

Hi All, I need to customize the Virtual Agent that is available out-of-the-box (OOB) in the Employee Center Portal. This includes modifying the default chat experience and updating other topics.- How can we achieve this customization?- Where can I ch...

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Importing knowledge Article

Hi Team, I have a knowledge article document in word format, in that there is a two fields like summary field and symptoms field having contents once I upload the word document , both the summary field and symptoms field names should be erased and th...

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Forcing Workspace UIB view to allow HRSD Case Creation to use fields

We are trying to use the HR Agent Workspace to allow our HR team to create HR cases. We have noted that for the HR Agent Workspace to properly render the COE, the fields we want to show on the COE need to be visible on the workspace_uib view. For t...

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Budget calculation in Cost Plan Breakdown table

Hi,I need help understanding how the Budget is calculated in the Cost Plan Breakdown table.Could someone please explain the calculation logic or the source of this budget value?I have attached an image for reference.Thanks in advance!

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Register change of “Assigned to(assigned_to)” in the “Activities” field

Good morning, how are you?I would kindly like to ask about the possibility of registering changes to the Assigned to (assigned_to) field in the Activities field. I tried adding the field to the filter and also tried, through a dictionary override, to...

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Incorrect data population

Hi All,We have identified incorrect data in the cmn_location table that appears to be originating from an external import. I suspect the LDAP User Import is the source; as shown in the attached image, the location is being mapped from the physicalDel...

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