ServiceNow Community

Task Intelligence blank prediction

Hi, Im trying to set up task intelligence to predict certain fields, and while it works fine for service and assignment group, it does not seem to be able to return a cateogry prediction despite saying at the top that it has made a prediction. Instea...

Question
Predictive Intelligence

Resolved! How @User mention works in servicenow

Hello everyone,Currently users receive a notification every time a comment is left on an incident or ritm (this one is a cash register), the fact is that when mentioning a user with @Community Alums they receive the notification of the mention and th...

Question

Join Us! Register now to attend the North Texas SNUG | Koch Industries Plano | April 9th

Don’t miss the chance to interact with ServiceNow customers and experts on April 9th at the North Texas SNUG! Your success with ServiceNow is at the heart of every SNUG meeting. Whether you are new to ServiceNow or a long-time customer, the SNUG me...

Question

URL validation including domain

Hi Community, I'm after some collective assistance to help me with an onChange Catalog Client Script please. Goal: When a user enters a URL into a single line text variable [provide_url], I want to ensure they have entered a valid URL including the d...

Question

How do we group tasks together in sprint planning view?

When we started with a regular list view in CWM, we would break down larger bodies of work into child tasks, which helped with navigating across similarly themed work. We just switch to using the sprint planning view this week, and we noticed that th...

Question

Report to capture unique "phrase" by unique user

Hello,Appreciate any help in advance. I need to create a report to get a number of incidents by user where a phrase "abc def" is put in either resolved by notes or in additional comments.I did create a database view for incident and sys_journal_fie...

Question

Stop Manual Updates! 😱 Update Incidents Using Record Producers

Hello Everyone, Stop Manual Updates! Update Incidents Using Record Producers! I’ve created a quick video walkthrough of how you can achieve the above scenarios. Check out the video below to see how you can utilize this feature in your Proj...

blog

OAuth2 Client Credentials (Xanadu)

Hi all, I’m working on a ServiceNow Xanadu instance and trying to set up an OAuth application using the Client Credentials grant type so an external application can authenticate to my instance. (System OAuth -> Application Registry -> Create an OAuth...

Question

Extend User Criteria Diagnostics for Custom Roles

One of my many favourite introductions back with the Madrid release was the user criteria diagnostics tool that made working out why an user couldn't see a catalog item so easy! Previous customer I worked with had nearly 100+ user criteria that would...

Article
Multiple Versions
Service Catalog

REGISTER NOW – ServiceNow Put AI to Work Summit – 11th March in London

If you are a ServiceNow user organisation and keen to learn the latest on our AI value and capabilities, including Agentic AI, then join us on 11th March in London! From compelling keynotes highlighting the latest thinking & innovations to user sto...

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In Person

Scoped Application Workspace: Unable to Prevent Attachment Deletion (No Conditional Delete ACL)

SummaryIn a scoped application Workspace, users are able to delete attachments even when they do not have write access to the record. There also appears to be no way to implement conditional delete control for attachments within the scoped applicatio...

Question

Issue with Task SLA list visualization in Platform Analytics Dashboard

Hi all,I have a list visualization on one of the Platform Analytics dashboards that displays data from the task_sla table. The issue is that the list does not show the latest SLA values. Even after refreshing the dashboard or the list, the numbers do...

Question

Project Workbench support changes from the Australia release

Project Workbench support changes from the Australia release If you have been running projects in Project Workbench (classic experience) for some time, you are already familiar with how it helps manage projects in ServiceNow. This article explains wh...

Article

workspace list Action "new" Button display twice for specific user

A specific user is experiencing an issue in the Risk Workspace. When the user opens a task from the Task List (nested task list) within the workspace, they see two "New" buttons displayed on the interface.This behavior appears to be user-specific, as...

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Integrated Risk Management (IRM)

Project Security - Confidential Flag

We have been experimenting with the confidential flag to prohibit Contracted PMs from seeing other projects. The only way I can see this being workable is if ALL projects are automatically marked as Confidential, and the PMs can ad hoc allow contrac...

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