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Community activity

Platform Analytics: ITIL / business_stakeholder Report

TeamI need your HELP!Need to create a Data Visualization:1. Create a report showing users who ONLY has ITIL and does not have business_stakeholderProblem the report will show users who could have both and just just NOT show business_stakeholder role....

  • Question
  • In Platform analytics

Catalog Item Catalog Client Script not working as expected.

Hi,I’m working on a catalog item for new headsets. The wired headset is priced at $20.00, and the wireless headset is priced at $100.00. (I’ve attached two screenshots for reference.) The form includes a field intended to display the total cost based...

  • Question

Resolved! Modify provider notification before sending

I have a provider notification ([sys_notification]) that runs against the [live_notification] table and on record change, insert, and when the field name is work_notes or comments (category is 'connect'). When someone sends an @mention, the recipient...

  • Question

Bussiness Application Mapping

hello team, how do I haver a dashboard report or diagram that shows me Bussiness Applications and its relationships bussiness applicationbussiness serviceapplicationtechnology service appreciate the community help. 

  • Question

Microsoft CIS Suite Datacenter Inferred Suite issues

We purchase Microsoft Core Infrastructure Services Suite Datacenter licenses and Microsoft Windows Server Standard standalone licenses.  Our license usage is not functioning properly for these two products.  All the usage is being applied to either t...

  • Question

Software Lifecycle report accuracy

What is everyones view on the accuracy of the software lifecycle report?  We have come across a cersion and product that completely out of support of the vendor but SAMP is still showing it as valid. This vendor is large enough for me to expect that ...

  • Question

The following fields contain errors: Resolution code

 Hello Community,I wanted to share a quick fix for a blocking issue I discovered in Problem Management within the Service Operations Workspace (SOW) after upgrading to the Yokohama release (specifically glide-yokohama-12-18-2024__patch7-hotfix2b-10-2...

  • Question

SAM - Suites Multi Publisher

Hello everyone,I’m currently working on a SAM implementation project for a particular customer. One of the requirements is to model software bundles, which we are mapping to software suites in ServiceNow SAM.Based on the OOTB capabilities and documen...

  • Question

flow designer jira spoke

Hi, My requirement is to integrate Snow and jira bi-directional, as part of it i want sync comments between two. So i am working on flow designer here i want to compare latest comments from incident record and jira, if the comments are same it should...

  • Question

Resolved! Create a Favorite for everyone on Employee Center

Hello,  I would like to know if it is possible to add a content item to everyone's Favorites widget on the Employee Center Portal? For example, if we released a new Catalog Item and wanted to highlight it and gain more attention/traffic for the first...

  • Question
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