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Create a custom variable and they want to display three old incident results based on short desc

Need to create a custom variable and they want to display three old incident results based on short description words can you anyone help me please.

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Clarification need - Intune integration with servicenow

Hello, We are planning to integrate ServiceNow with Microsoft Intune and need some clarification: With the Intune integration, is the primary purpose to pull device/asset data and store it in the ServiceNow asset or CMDB tables? Or are there addition...

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Disable Attachment Upload on Service Portal for Closed RITM

Hello Team,I am working on a requirement to disable the attachment upload option on the Service Portal once a Requested Item (RITM) reaches a closed state (such as Closed Complete).The expectation is that after the request is closed, users should not...

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Dicscovery Source: ACC-Visibility is not populating OS Build Version in the CIs

Hi We found that all the CIs discovered by Dicscovery Source: ACC-Visibility is not populating OS Build Version.Does anyone have an idea about it like why? and how can we fix it? Thanks Deepanshu Grover

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CSA Voucher Not Working After Migration to Pearson VUE

Hi,I have a ServiceNow Certified System Administrator (CSA) voucher that was issued before the migration from Kryterion/Webassessor to Pearson VUE.After the system update, my voucher is not visible in my ServiceNow University account. When I try to r...

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Unable to assign control attestations in AI Risk and Compliance workspace

We’re currently testing the AI system registration process using AI Control Center.We ran into an issue when trying to assign control attestations — they don’t seem to show up at all.From what we understand, when opening an AI system (either from the...

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Policy and Compliance Management

How to build IAM Application Onboarding using UI Builder & Playbooks in ServiceNow?

IAM Application Onboarding using UI Builder & Playbooks in ServiceNow - I recently worked on an IAM (Identity & Access Management) application onboarding solution, aimed at streamlining how applications are onboarded and access is governed within an...

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UI Builder : Next Experience

Rollback process for product catalog changes

We have created a product catalogue and published it with few Product specifications, product offerings and characteristics.Now it is working fine and we are able to place orders using this catalogue. Now customer needs to remove some characteristics...

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Portal-Specific Authentication Is Here — Australia Release

Portal-Specific Authentication:Configure It Your Way Tailor login experiences per Service Portal — different IdPs, local login, or both — all without touching the Login widget. Out of the box, starting with Australia. The Problem: One Login to Ru...

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Platform Security

updating CSS in Workspace

Hi All, I have used form header component in workspace in that component used label value component. I want to modify the font-size and font-weight in both component. Could you please let me know how can I change the CSS. I tried by adding below CSS,...

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How to copy incident Affected user to Catlog item Requested for?

Hi,I need to Create a Request from an Incident by using context menu(UI Action), but when I select any catalog Item Requested for is not getting auto populated(same as incident Affected User). I have written one BR but it seems not working. BR: Cop...

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Copy custom variable in record producer to OOTB record producer attachment

Hey! In a record producer I have a custom variable of type attachment called 'bifoga_fil':So I want to copy this to the OOTB attachment on the record producer in the back-end, so that the attachment is visible in the banner above and in the logs. I'v...

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Custom scoring with multiplication/addition formula in Smart Assessment Engine

Hi Everyone,I've built an assessment using the Smart Assessment Engine and now need to apply a custom scoring formula to calculate results. Looking for guidance on the best approach.MY SITUATIONThe scoring engine provides aggregation options like min...

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Integrated Risk Management (IRM)

Discovery - Process Classifier for .NET Application

Hi, I am working on an extensive Discovery project and one of my customers has queried why there is nothing in the cmdb_ci_appl_dot_net class. I was quickly able to ascertain that this is because there is no process classifier to launch the horizonta...

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Issue with my script to anticipate Monday closure

Hello, I'm trying to solved the issue with my scheduled script, I need to anticipate the Friday any RITM with due date expected for the next Monday and trigger the event to send a notification. Here is the code : (function() { var tomorrow =...

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