ServiceNow Community

How to track the success metrics of Agentic workflows?

Customer is using OOTB agentic and custom agentic workflows. They want to track how successful the agentic workflows are? IT agents may or may not give the feedback. In that case, how can customers know if the product is helping the IT agents? What K...

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How to track the number of Assists an Agentic workflow would consume?

How to track the number of Assists an Agentic workflow would consume?(assuming that all the AI agents are being called as part of the execution) Its surprising that this info is not documented (or looks like ServiceNow will not show this detail anywh...

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Suppose I build an Agent workflow without Now Assist skill in it, then which LLM it will use?

Suppose I build an Agent workflow without Now Assist skill in it, then which LLM it will use? Asking this because, my understanding is that, only for custom skills we can tell which AI model to use.but if I dont use any skills in agentic workflows (I...

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Disable Attachment Upload on Service Portal for Closed RITM

Hello Team,I am working on a requirement to disable the attachment upload option on the Service Portal once a Requested Item (RITM) reaches a closed state (such as Closed Complete).The expectation is that after the request is closed, users should not...

Question

Unable to view HR Manager Dashboard

I am trying to access HR Manager Dashboard but it just spins but does not load. I have all the plugins. PA, HR Agent workspace and EC Pro. I have hr admin and sn_hr_core.manager access. Is there anything else that's missing?

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Resolved! Catalog item stuck in publish

Every item I try and publish from catalog builder seems to get stuck. In catalog builder it states checked out. Within in maintain items it states that it is being published. There is also a draft version that is not active, but I can't remove this d...

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Request Management
Service Catalog

Locked out of PDI due to lost Windows Hello / FIDO2 passkey and email MFA code not arriving

Hello everyone,I am locked out of my Personal Developer Instance. I previously logged in using Windows Hello / FIDO2 passkey MFA. I believe the passkey was created on an old work laptop that has since been wiped, so I no longer have access to that p...

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Why is the result count still displayed on the page even after unchecking “Show Search Results Count

As shown in the screenshot, “Show Search Results Count” has been unchecked in the Search Application configuration, and the log also shows the value as false. However, the result count is still displayed in the top-right corner. Why is it not be...

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Architect

Service now CSA exam for Australia Version

Hi,I have purchased the ServiceNow CSA exam on 26 April, and I have a 90-day window to schedule it, which is valid until 25 July. I understand that the Australia release is expected to be officially launched around May–June 2026. Could you please som...

Question

Locked out of PDI due to lost Windows Hello / FIDO2 passkey and email MFA code not arriving.

Hello everyone, I am locked out of my Personal Developer Instance. I previously logged in using Windows Hello / FIDO2 passkey MFA. I believe the passkey was created on an old work laptop that has since been wiped, so I no longer have access to that ...

Question

How many customers would build custom apps?

Just wondering out of 9k customers using ServiceNow, how many of them would build custom apps and how frequently they would build custom apps?Wondering to what extent Build agent will be useful/helpful Since last 15 years, I have dealt with 50+ custo...

Question

Scripted Approval Rules Where Both Approvals are Needed , as from Group1 , and Group 2

In Flow Designer , i have used OOB "Ask For Approval" Action , and used the scripted query for Approval rules.So, there are two groups which I seek approval from, Group 1, and Group2 .Only after getting both approval , I should move the Change Reques...

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Create a Catalog item in Servicenow Instance using COPILOT Agent from VSCode

This article helps you on how you can create a catalog item by providing all information through a copilot agent via VSCode console. Here are the steps to use Github Copilot Agent to build your application / do any activity that not only limits you t...

Article
Now Platform App Engine
Scoped App Development
VS Code Extensions for ServiceNow

Making a field mandatory after it is assigned to a particular team

I need to make fields mandatory after the ticket is assigned to a particular team. Basically the assigned to person needs to fill them.How do I do it, also I want that the mandatory(*) symbol is visible on the fields.I have tried UI policy and Data p...

Question

List collectors in WorkSpace

I need help to get details on a customer workspace in the SCTASK/RITM there is a List Collector and it's displaying names of users. and under the name it displays details from the sys_user table for that user.LIKE:Name, First name,Last name,email h...

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