ServiceNow Community

Feasibility of Using CPQ Transaction Manager Without Salesforce Integration

Is it feasible to implement and use the CPQ Transaction Manager within a ServiceNow instance without integrating it with Salesforce?Could you provide insight into the set of fields and rules introduced by CPQ Transaction Manager, and clarify how thes...

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Your Dynatrace-sourced CMDB Called. It's Ready for the Truth.

The Dynatrace Observability SGC v1.14.1 shipped some fixes that look incremental in the release notes but hit directly at the field-level mechanics that have been breaking IRE, service maps, and event correlation in enterprise environments for a long...

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ServiceNow Career Guidance Needed

Hi everyone,I need some guidance from the community regarding my ServiceNow journey.I completed ServiceNow ITSM training in June 2025 and attended around 15 interviews. However, I faced rejections mainly due to lack of scripting knowledge, even thoug...

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Tips for Passing the ServiceNow CSA exam !

Hello everyone!I'm happy to announce that I've officially passed my ServiceNow Certified System Administrator (CSA) exam. I was honestly surprised and delighted to learn I answered 59 out of the 60 questions correctly, and I wanted to share the exact...

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ACL not working Properly

I have created 3 read ACLs :1. Table level (none)2. Field level ( * ) 3. For category field specific I have given access to lab.admin role But while I am Impersonating the user with lab.admin role , I am not able to see Category field data ... Remai...

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Self-Learned Certification Cost Me RiseUp Opportunity – Any Suggestions?

Hi everyone,I’m looking for some guidance from the ServiceNow community.I was recently selected for the RiseUp with ServiceNow program, but my offer was rescinded because I hold an active mainline certification. I completely respect the eligibility c...

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I am unable to publish product offering

Hi , AllI have created the product characteristics, product offerings, product offering categories, product offering catalog. I have published product categories and product catalog but I can't able to publish product offerings which are associated w...

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Agentic AI: Virtual Agent with Multiple Shared Services Fallback within VA Conversation

I’m looking for best practice guidance on routing work across multiple Shared Services groups where we need more than one fallback option depending on the Shared Services area.What we are trying to achieveWe have multiple Shared Services teams (examp...

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User Field Empty SSO Software Subscription– Could This Be Due to Incomplete Entra ID Ingestion?

Hi everyone,We’re seeing an issue in SAM Pro where some User fields in software subscription records are empty, even though users exist in sys_user.Setup:Using SSO Integration Profile to bring in users from Microsoft Entra ID (Azure AD).Users are mat...

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MCP Server tools don't accept response from custom Now Assist skills

I am trying to setup an MCP Server to expose a Now Assist Skill which returns an LLM response. The skill is configured correctly, and it returns the response as follows: { "provider": "Now LLM", "response": { "model_output": "..." }, "err...

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Incident record producer map assignment group

Hi community What is the best way to map incidents assignment groups from a record producer that will make sure all incidents have assignment groups Thanks in advance

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Content tree component search filter option

Does anyone know if the Content Tree component has a built in search feature or do I need to add a separate input component? The information on Horizon makes it look like its built-in.

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I would like to completely delete my sericenow account, how?

I would like to completely delete my servicenow account. Meaning: I do not want to have an account at any location anywhere at servicenow. I was unable to find this information, all I see is how to delete a developer account etc. I signed up from thi...

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CSA Exam

Any Csa Exam vouchers available in India in 2026?or any sponsorships?

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How can we configure AI Search to Redirect Software Name Results to a Static Catalog Item

How can we configure AI Search on the Service Portal so that when a user searches for a term matching a record in a custom software list table (software names), the search results return and redirect the user to a single static catalog item?

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