Stop the PDI from redirecting to App Engine Studio

Dear all, How to stop the PDI instance from redirecting to App Engine Studio. I prefer the old UI where we have the Application Navigator and we can toggle between different modules at wish. Regards,Anish

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Related List Declarative Action to open a FILTERED List modal

I eventually got the action payload definition to actually update with my newly added parameter.The new parameter was "query". I added the query (copied and pasted encoded from the list) and then, foolishly expected it to just work. But it doesn't.I ...

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What Makes a Great ServiceNow Architect (Beyond Certifications)

Certifications validate knowledge—but they don’t create architects.A great ServiceNow architect thinks beyond features and asks:Will this scale?Will this survive upgrades?Will someone understand this two years from now?In real projects, architecture ...

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Custom Edit Button under change request in SOW is not clickable

I have created a Edit action button in RITM --> related list--> change request on SOW viewBut the button is not clickable User can't edit and add the existing CR in ritm and also can't remove the CR.

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How can I create a private task without using a freeform VTB ?

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User Creation Email with Password Reset Link

 Hi community, good day.I have a requirement: there is a notification set up on the User table. I want that whenever a user is created, the notification should be triggered for that particular user. In that notification, there should be an email scri...

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About Database Views

I'm using a database view.The database view displays information from two custom tables.I believe the database view's function is to display only records that meet the same criteria.Is there a way to display all records from two tables in a single da...

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I want to display two table data in one list.

Below are the requirements.Are there any out-of-the-box features that meet these requirements?I thought I could use a database view,but is there a limit to the amount of information that can be displayed?- There are two custom tables.- The two tables...

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approve reject link in email client template

I have created an email client template on RITM table and from that template I want to send approve/ reject link to the approver. Is this possible?

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Response in time, Resolution in Time KPIs

We are trying to build number of KPIs using Platform Analytics e.g.How many Incidents are being responded in time by a support group (filter based on assignment group)?How many Incidents are being resolved in time by a support group (filter based on ...

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Inbound Email: EML Attachment Not Parsing sometimes

This is the out‑of‑the‑box Script Include EmailUserReportedPhishing. Sometimes it is unable to parse the data. It creates the phishing email record, but the data is not parsed correctly—we are unable to see the proper body content in the phishing ema...

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Hardware status and Substatus OR Install status on CI-classes with Hardware devices

Hi,I am facing a possible issue in the use of Hardware status and Substatus versus Install status. Following the documentation Hardware status and Substatus should be used on CI-classes that contain hardware CI's while Install status should be used i...

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I have passed CAD exam online and passed but not reflecting in portal.

I completed and passed the CAD exam on 9th January 2026, but the achievement is still not updated in my learning portal. I have already created a ServiceNow case, but I have not received any update or response so far.Details:Certification: CAD Certif...

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