ServiceNow Community

Password Reset Manager Windows Application disabling native 'Reset password' experience

My organization wants to deploy the Password Reset Manager Windows Application but we have run into an obstacle. Installing the Password Reset Windows application has disabled Windows' native 'Reset Password' self-service experience: Ctrl + Alt + Del...

Question

Certification for AIOps

Except CSA, what else if I need to deploy / implement and support AIOps.

Question

Landing Page: should land to the tile page of all taxonomies like PDI

Hi Team, I've configured the topic and child topics in taxonomy, but it doesn't come as like PDIIn PDI, it's arranged in column wise Hardware, Software, Network etc.In company instance, it doesn't come as above image the topics which are sequential a...

Question

SLA Not Attaching for HR Case Created via Record Producer

Hi Team I’m facing an issue where SLAs are not getting attached to HR cases that are created through a Record Producer.When the HR case is created from the Record Producer, no SLA is attached initially — even though the record meets all the SLA condi...

Question

Mastering Currency Settings in ServiceNow: Enable, Disable, Update, Set Default Currency Types, etc.

Hello Community, While working on a client project, I learned a few things and wanted to share them with you all. The client's requirement was to enable multiple currencies on the platform because they wanted to manage their purchase orders and l...

Article

How stages and states fields are getting changed in request and requested items

Hello everyone,I just wanted to know how stage and state fields are getting changed from Open -> Waiting for approval -> Request Approved -> Closed complete in out of box for request and requested items. I have not added any flow or scripts to chang...

Question

Only-read role for workspace and itil role for employee center in the same role

Hello, I'm trying to customize a role in my Service Now, but I'm not getting it.I need two different roles in the same role. I need some peple can only read Incidents or Request, not can edit them in the Workspace, but if the go into the Employee Cen...

Question

UX Page Property "chrome_main": What are cached and active tabs?

Hey,tl;dr before diving into context:What exactly do the JSON-properties "maxCachedPageCount" and "maxCachedPageCount" do and how should we tune them?What are "cached" and "active" tabs exactly? Context:I'm currently having a closer look at UX Page P...

Question

Flow designer always returning as 0

Hi I made a inbound flow where I am checking how many client visbility the user has on that basis I am actually sending an email if it is greater than 1 we are not creating a case and sending an email. I tried everything script include action everyth...

Question

Make read-only variable in the Service Operations Workspace

Why are the item variables read-only on the Requested Item (RITM) form, while the same variables are editable within the ServiceNow Workspace? What technical or configuration factors cause this difference in behaviour between the two contexts?

Question

Filter A LookUp SelectBox by a Single Line Text

Hi Guys I have tried a few things but I seem to be getting nowhere.I simply want to filter this LookUp SelectBox (Subcategory) dependant value in the sys_choice table by the Single Line Text field (Category Label)Bit of context: I was having a nightm...

Question

License Consumption

Hello everyone, We have an application developed via App Engine Studio and it contains a table extended from Task (to handle group approvals). The requirement is to allow all internal employees to view all the data which is consuming the Business Sta...

Question

OOTB list_edit operation in ACL became sys_id

Hi Everyone, we have this issue regarding the list_edit operation in ACL became sys_id.In this ootb ACL (7742764c535713003066664906dc340d) in HR Case (sn_hr_core_case) table, when I open it in my PDI, it looks like this:When I open it using the compa...

Question

Guidance on Virtual Agent type (NLP vs LLM) for new implementation with Now Assist

The client has never used Virtual Agent in their instance before. They are now planning to start using it and have also purchased the Now Assist license. In this scenario, should I develop an NLP-based Virtual Agent or an LLM-based Virtual Agent? Cur...

Question
Natural Language Understanding (NLU)
Virtual Agent

Calculated True/False Flag in a Reporting Function Field

Calculated True/False Flag in a Reporting Function Field Ever had a situation where thousands of records had many string variables mixed across numerous fields? Some of these are meaningful, and others less so. The thought was to use the report’s f...

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