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Knowledge 2026 The CreatorCon Community Hub is open. Sessions, activities, expert tips, exclusive info, and more. Everything you need to make the most of CreatorCon, right here. Start exploring What`s New Popular Posts More The latest in Community Posted by Travis Toulson Find Your Squad Virtually: CreatorCon Hackathon Team Formation on Tuesday, 4/21 Find Your Squad: Creat... Read More Posted by jordancbaron How to Use Agenda Builder for Knowledge 2026 and CreatorCon Agenda Builder is offi... Read More Posted by laurentapia First Time at CreatorCon? Join the Crew. First Time at Knowledge? Join the CreatorCon Crew. Walking into CreatorCon for the ... Read More Posted by kristymerriam Build anywhere, run on ServiceNow: deploying from external IDEs For developers with pr... Read More Posted by jordancbaron One Million Strong. And Just Getting Started. One Million Strong. And Just Getting Started. The ServiceNow Community has official... Read More Posted by jordancbaron Is CreatorCon 2026 for you? Is CreatorCon 2026 for You? Let's get right into it. Knowledge and CreatorCon 2026 ... Read More Posted by ServiceNow How to provide great answers in the Community The ServiceNow Community thrives on the knowledge and experience you share. When yo... Read More Posted by laurenmcman The Agenda: Developer Passport Starts Today! Australia release season is here, and we're kicking things off a little differently... Read More Posted by Victor Chen Activate, Deploy, and Trust Your Agentic AI: Live webinar for How to Get Started To help you activate A... Read More Posted by laurenmcman Welcome to the Developer Passport: Australia Release Preview Introducing The Develo... Read More Posted by Juergen Lindner Introducing Autonomous Workforce and ServiceNow EmployeeWorks. AI That Actually Works. Today, AI finally cloc... Read More Posted by jordancbaron Want to win a trip to K26? Lift Off to Knowledge Has Launched! Lift Off to Knowledge ... Read More Posted by jordancbaron Lock In Your Spot at Knowledge and CreatorCon 2026! Hey there, ServiceNow Community! Knowledge and Creator... Read More Posted by jordancbaron Missed Community Week? Catch up here! The Community Week Agenda Breakdown Get ready for a week packed with livestreams, p... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcman Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcman Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
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Community activity

Enable and configure the Financial Services Service Selector in FSO

Overview: The Service Selector in the Financial Services Workspace empowers agents to create the right case type or service request in seconds—reducing errors and accelerating time-to-resolution. Have your agents spend less time navigating forms and ...

  • Article

Multiple Business Applications per Application Service?

Hey everyone!  Is it possible/acceptable in the CSDM framework to have an application service instance match up to multiple Business Applications?  For example:  We have a Production, Test, and Development instance of the ServiceNow Platform. When co...

  • Question

Data Archiving - RaptorDB

We are planning to implement Data Archiving in ServiceNow and had a question regarding RaptorDB.Is it necessary to have RaptorDB in order to use Data Archiving effectively, or can archiving be implemented independently on the standard ServiceNow data...

  • Question

creating kb from incident

HI All  I know and have enabled KB check box when ticked and once incident is closed it creates a draft KB  however how can I customize the kb so that it picks up current template we have for creating any new article ? or at least some fields which w...

  • Question

Gain the ServiceNow knowledge as a new joiner

Dear All,I'm a new joiner SN and I'd like to know how to gain the required knowledge to help me in my position as a Senior Manager for Delivery. Thanks in advance and it's an honor to be among this great community

  • Question

Resolved! End Conversation Running Twice

Good Day, I built an NLU to invoke the Closing Conversation topic. The NLU is working properly, but the Closing Conversation seems to be running twice.  The flow is OOB, and works fine when  Any ideas as to why this is happening? When invoked through...

  • Question
  • Virtual Agent

Automated scripted factor not wokring

as per requirementCompliant Status → Effective (value = 1)Non‑Compliant Status → Ineffective (value = 0)Blank Status → Excluded from calculation (not counted in numerator or denominator)Effectiveness Calculation → Average of included statusesIf avera...

  • Question

incident form is readonly after zurich patch 7 upgrade

After upgrading from Zurich Patch 6 to Patch 7, the Incident form has suddenly become read-only for me. Is this expected behavior after the upgrade? If so, could you please advise on the recommended solution to resolve it?

  • Question
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