ServiceNow Community

RITM CI should be duplicate to SCTASK

Hi , Good Day.!Requirement is : whatever the CI am selecting when submitting in RITM, that same CI should be duplicate / auto reflect to SCTASK also. Screenshot can't post, sorry.

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Copy attachment from one instance to different instance

Hi, I need to copy attachment from one instance to different instance under table cmn_location.Could you please help me on this requirement. Thank you

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What are the major differences between on-premise and cloud instance when it comes to AI

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Architect

I want on Change Client Script for field background color

Each time the state field changes, number fields background colour should be changed

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Report to get the Custom Table's ACL's, Groups with ACL and Group Memberships

HI All, I need a report for the Custom tables which are extended Task and Non-task extended with the details below:Also, I need to remove the duplicate access to the users in the custom tables.ACL - read/write/deleteGroups with ACLGroup memberships (...

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Resolved! Viewing an article says - 'You do not have sufficient privileges to access this knowledge item'

Viewing an article says - 'You do not have sufficient privileges to access this knowledge item' Scenario and Reason for this issue in our case:End users had bookmarked few articles. When the users opened those links it saysReason - Those articles are...

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Resolved! How is this field NOT mandatory!?

Hello all, I am trying to figure out how this field is not mandatory on the form. As you can see, the field definition says it is required, but on the form itself, it is not. I checked the UI Policies and nothing is active on the field. I wil...

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List views in SOW indicated that Live Updates are Paused post Yokohama upgrade

After upgrading to Yokohama release, we found that the list views in Service Operations Workspace indicate that the "Live updates are paused". This is not something experienced un Xanadu release. I am trying to find out how to change the setting to r...

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Resolved! Discovery: failure count is 3 and allowable failures is 2

Hi,We are getting the following error after an upgrade to Yokohama Patch 7 and to Discovery and Service Mapping patterns version 1.28.0. Windows command failure count is 3 and allowable failures is 2. Exiting pattern execution.It is the Windows serv...

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Resolved! Sending a notification from ServiceNow to Microsoft Teams?

Is it possible to send a notification to the user on microsoft teams? For eg: when comments are added to the incident record, caller should be notified on microsoft teams instead of email notification. Note: Ask here is to notify user on individual...

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Integrations
Scripting and Coding

Exclude some item when archiving REQ/RITM/TASK

Hi, We currently want to archive REQ and their related records that was closed before 2 years ago.But we want to exclude from the archive rule some item (catalog item called firewall). How to do that since there is no "item" field on the request and ...

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How to add button to workspace

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Assistance with Grouped List in Mobile Agent

Hello all, I am working with Mobile Agent/Now Mobile in Mobile App Builder and need assistance. I have created a grouped list that shows an agent's catalog tasks grouped dynamically by the agent's assignment groups. I am having difficulty with the na...

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Global search result is not opening Order guide

Hi, I did global search for order guide and from the result when I click the search results order guide is not opening but when I search for catalog items or knowledge articles I am able to navigate to respective record. We have AI search enabled as...

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Need to send an email with list of incidents which are not updated more than 2 days

Need to send an email every day with list of incidents which are not updated more than 2 days. Here trigger condition is , if any incident is not updated more than 2 daysplease guide me on how to achieve this.

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