Workspace menu items not visible for impersonated user though roles are same

Hi Community,I’m facing an issue in CSM/FSM Configurable Workspace related to menu visibility differences between users.Scenario:When logged in as my own user (admin / normal user), I can see all workspace navigation icons.When I impersonate another ...

• Question

Errors with moving custom table and record producer update set

Having issues with updates sets for custom table and record producer. Moved the update sets to TEST instance. After committing the update sets, I cannot see the complete custom table and record producer. Backing out is not working. Running into backo...

• Question

Replace widget in esc?id=hrm_todos_page

How do you replace a widget in esc?id=hrm_todos_pageOldNewWhat are the steps that I need to do this? Thank you

• Question

I want o create a sidebar on service portal utilizing taxonomie.

• Question

Platform Analytics Schedule an On Demand Export of a Dashboard PowerPoint Presentation Issue

Hey All,  We are running into an issue with ServiceNow Platform Analytics. When an user schedules an export of a dashboard PowerPoint presentation, the export isn't being sent out. User record is active and has a valid email address.  The person expo...

• Question

Configuring ACLs the Right Way

  Persona: Admins, architects, and developers who own access control configuration   Successful access control implementation requires strategic planning before configuration. Planning Your Access Control Strategy covers essential decision-making fra...

• blog
• Platform Security

Called Client Script Returning Undefined

Hello, everyone.  I'm having an issue with an implementation of a solution for my client. I have been tasked for a form to compare the company of a user on the form with another company listed on the form itself, and to make certain fields read-only ...

• Question

How to upload IBM Consumption /Usage /Installation

Hi, We have enable the plugins for IBM Compliance. However, we were not able to have the integration to ILMT and/or Anglepoint. Now my question is, how can we upload the extracted consumption from ILMT to ServiceNow to reconcile with entitlements? An...

• Question

Setting up Oracle, diffentiating between divisions and contracts

Hi all, I am looking to start setting up Oracle within SAMP.  We have entitlement  belonging to different divisions and each division has their own contract. Does anyone have any pointers on how to set this up correctly so each division can see their...

• Question

Employee Center AI Search

I feel like I am running in circles trying to figure out how to configure the search actions for employee center. So many of the documents and videos are out of date and nothing seems to work as advertised. Perhaps someone here can shed some light on...

• Question

SCIM vs Microsoft Gallery (SOAP) – Recommended Approach for Entra ID Provisioning?

Hi Everyone,We are currently implementing user provisioning from Microsoft Entra ID into ServiceNow and would like to validate the recommended integration pattern.As part of our review, we have identified two approaches:Using the Microsoft ServiceNow...

• Question