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security incident issue

when select close SiR ui action buttion automatically closure resolution notes under code catagory close fetch false postive based on false postive close notes options shown only 3 code catagory close if fetch begin postive unser close notes options ...

  • Question

Rest Message outbound - final request

Hi all,     May be one of you have the answer. I try to make GET request with REST Message, as I am struggling with getting valid response from API I am looking for a way to see how exactly looks a full request executed by MID server.  In ECC queue I...

  • Question

Resolved! Installation on PDI

Hi all,I'm trying to install this on my PDI but I'm not able to find it when searching "Legal" or "sn_lg_ops" in the application manager page (/now/app-manager/home). I can see that others have already asked this question but it's not clear to me wha...

  • Question

Facing Issues while trying to integrate DPR with GitHub

Hi All, I am trying to integrate ServiceNow DPR with GitHub as per documentation Onboard GitHub using Workspace • Zurich IT Service Management • Docs | ServiceNow . In the Tool Setup page i am getting below error as below.  Alert level: Critical.Tool...

  • Question

Data is not visible on idea manager dashboard Analysis tab

In dashboards,we have idea manager dashboard, I actually want to get data visible on analysis in idea manager dashboard.I can able to see the data only on summary tab, but not in analysis tab.I have run few jobs related to this dashboardEven though I...

  • Question

Survey designer - how to select multiple users in the field

Hi,I have a survey created in the mobile app that consists“The second question is a reference field (sys_user) that currently allows selecting only one user at a time. How can I enable it to select multiple users?”What are possible ways we can achiev...

  • Question

Engagements in Customer Success Management

What Exactly Is an Engagement?  So you've closed the deal. The contract is signed, the confetti has settled, and now the real work begins — making sure your customer actually succeeds with the products and services they just bought. That's where enga...

  • Article

Resolved! Can you change the orientation of a RAM's Heatmap?

This is more for esthetic purposes, but is it possible to modify the display of the Residual Heatmap built into a Risk Assessment Methodology (RAM) in such a way as to flip the y-axis so it runs in the opposite direction?For example:The RAM is config...

  • Question

SNPI Story 2 - Configure List and Form Layout

Hello, I'd appreciate to help here. Receiving the error Did you configure eight choice values on the HHD Table's State field? in the lab. I have created all of the choices in the studio and in the dictionary entry state to match the requirments in ST...

  • Question

Geo tab in execution dashboard coming from which table

In dashboards, we have an execution dashboardunder that we have different tabs like overview, financials etc..Out of those tabs, we have Geo tab tooI want to know that Geo tab is coming from which table and how to show the data in the Geo map in exec...

  • Question

Record Producr on Policy Exception Table

Hello Team,We have a requirement to create a new Record Producer that will generate records in the Policy Exception table. This new Record Producer will be managed by a different team. Although a Record Producer already exists for the same table and ...

  • Question
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