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Model Category is not equal to model Category

When I open an asset record that satisfied the below condition: 'CI Class' field of asset's 'Model Category' does not match to the class of the CI that is linked to the asset THEN I should be able to modify the 'Model Category' field of the asset. C...

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Urgent :- Need help in database view . Need to join case table table with survey response table.

Need to join case table table with survey response table(asmt_metric_result) but i want to show data of only two metric type . please help me to define where clause

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how to add Info Message to List Action Assignment in Workspace

Hi,This is my List Action Assignment, the functionality is working find but im trying add g_from.addInfoMessage('hi') but nothing is happening.How can I add info message so it will be visible to the user in List view.function onClick() { var che...

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Dynamic filter with different filters in single Dashboard

Hello Everyone, I am currently working on a dashboard where we are implementing a dynamic content block. In this block, we have created a dropdown to pass year values, for example: 202020212022202320242025 The dashboard contains multiple reports acr...

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Approvals are combining if approver is in more than one approval group

Hi,I have an issue that seems to be out of the box. My company's change process requests multiple approval groups at upond CR submission. These groups may contain the same person in multiple groups for one CR.The issue that happens is that if Service...

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How to Create and Show/Hide Annotations in a Form

퐇퐨퐰 퐭퐨 퐂퐫퐞퐚퐭퐞 퐚퐧퐝 퐒퐡퐨퐰/퐇퐢퐝퐞 퐀퐧퐧퐨퐭퐚퐭퐢퐨퐧퐬 퐢퐧 퐚 퐅퐨퐫퐦Annotations are essential in ServiceNow forms as they enhance user experience, reduce errors, and provide additional support, making processes more intuitive and efficient.How to create an AnnotationOp...

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Workspace Modal popup issue

We are trying to build a popup in workspace that validates an input then passes the input back to the form. We built a UI Page that calls window.parent.postMessage then calls to close the modal. The UI Action is using g_modal.showFrame. The X at th...

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Need to change design of header and footer of the portal created from app engine studio

i have created a portal from app engine studio. in that portal1. I want to change the design of header and footer like adding color to the header and footer 2. Adding company logo in the header.so how to achieve this.

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Updating Timestamp Fields Using Robust Transform from Excel

Hello , How do I update timestamp fields using an Robust transform as per the Excel sheet?

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Resolved! cant see global search bar when impersonate user

Hi,When I impersonate specific user i cant see the global Search bar, where can I see which roles has access to the global search bar?Before Impersonation:After Impersonation:

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FSM Roles and Field Service SM Config not existing

Hello Community,I’m working on a Field Service Management (FSM) implementation and ran into an issue in a customer development instance. FSM works correctly in my work instance, but in the customer instance I’m seeing the following problems: All FSM ...

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ServiceNow Discovery: How Windows CI Discovery Works Using Probes & Sensors

ServiceNow Discovery: How Windows CI Discovery Works Using Probes & Sensors Pre-Requisite Before starting, ensure: MID Server is installed on your machine MID Server status = Validated Discovery role access What is Discovery in ServiceNow? Servic...

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Discovery
ITOM Discovery

convert UI Action to List Action in Workspace

Hi,I created a UI Action on wm_task record that convert the form the pdf in a specific format and download the file to the login user computer.Now I want to do the same Action but on a List so that the user can choose multiple records and click on th...

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Unable to execute UI Action because user does not have permission to create the current record

Hello All, We are not able to route HR Cases to different assignment groups while clicking on SAVE button but by clicking on UPDATE button cases are getting routedWhen assignee is trying to route HR case, assignee is getting below error"Unable to exe...

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Resolved! Need help variable section on Catalog task

Hello everyone,I am working on a requirement to create a set of automated tasks on a daily basis and assign them to a specific group. For this, we have a catalog item, and I have created a daily scheduled job that generates the RITM along with the as...

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