ServiceNow Community

How to enable privacy notice to display when the user logs into branded version of now mobile

Hi all, How to enable privacy notice to display when the user logs into branded version of now mobile for the first time with custom privacy notice

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ACL Issue on Child Table for Parent Field Access

Hi ServiceNow Community,We’re currently working on implementing an ACL on a child table, specifically targeting a field from the parent table. However, we’re facing an issue where the parent field is not accessible while writing the ACL.Has anyone en...

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UI16 Deprecation

After having conversations with other customers at Knowledge Conference 2025, we have heard the UI16 view will most likely be deprecated and the Service Operations Workspace would be the new up and coming tool for ITSM. Has anyone else heard this to...

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Architect

Update set migration from uat to lower instance is not retrieved on retrieved update set.

Hi All, I was capturing the changes on Local update set of UAT moving the changes to demo instance on Retrieved Update set. After the migration,update set is captured on local update set of demo instance instead of retrieved update set and also no ch...

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Can't find "function field" button in Platform Analytics report (data visualization)

We can use add a "function field" in Platform Analytics Report (data visualization) like Core UI report (e.g. datediff), however can't find it there in the new UI. Is it still supported? Thanks.

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WSD Implemented at your company? Let's chat!

Hi Everyone! Very soon (the next couple of weeks), I'll be serving as the project lead for WSD implementation at United Talent Agency, and I'm interested in connecting with other folks who have experience in that Workspace - kind of a chance to see h...

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Convert page variant to a new page - Next Experience

I have a page in UI builder, lets called Home. On the Home page, I have two variants. Now I want to convert one of the variant to a new page - Is this possible? The reason for this is that I now want the content of variant to be accessible from anoth...

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Solving Operator Burnout with Service Observability in ITOM

Please, No More Bridge Calls! Every operations team knows this scenario: A critical service incident occurs, triggering a 20-person bridge call, and then... > The cloud infrastructure team reports all systems are green in their monitoring tool. >...

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Service Operations Workspace

How to apply field description to workspace as well

I discovered that ServiceNow has a feature called 'Field Description'. I added it successfully, and it reflects correctly in the native view. However, the description does not appear in Workspace. After thorough testing and validation, I was unable t...

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On submit validations

I have one requirement, In form level having requestor for filed and assignment group filed, requestor field taking the user table and in assignment group filed taking the group table, and in my requirement they ask me to create one new check box fil...

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How to Resolve "No Content to Display" in Service Operation Workspace (SOW) Carousel?

Hi everyone,I’m currently working with the Service Operation Workspace (SOW) in ServiceNow, specifically on the /now/sow/home page. However, I’m encountering an issue where the workspace displays the message: No content to display(But there should b...

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Can we turn off issue creation on control non compliance in IRM ?

Can we turn off issue creation on control non compliance in IRM ? customer doesnt want automatically issue creation on attestation failure.

Question
Architect

Unable to access ServiceNow University home page

Hi Everyone, When I log in to my ServiceNow university account, it shows a blank page. While I can access any other courses I have bookmarked, the home page of the University shows a clock icon. Is anyone else experiencing the same error?

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How to hide "View all request" dropdown on menu items in Service Portal

I am able to display the count by using out of box menu item script. How to hide the "view all items". I want to directly go to the list page not the dropdown. how to hide that ? I tried removing that part of code but that doesn't work !This is the c...

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Resolved! How is Control Issue automatically created ?

Hello, OOB, there is an Attestation 'GRC Attestation' which has as question 'Is the control implemented?', if the user answers NO to this question, the control state is changed to non-complaint and an issue is automatically created. Q1: how is the co...

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Integrated Risk Management (IRM)