ServiceNow Community

RITM variables are not being saved in the Native View in ServiceNow.

In ServiceNow, RITM variables are not saving in the Native View. Where can we fetch these variables and update them in the RITM Flow, and how can this issue be fixed?

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for Stale CI's task are not getting created

Hi @allI have enabled the create task for staleness metric and ran the correctness health job but still tasks are not getting created for staleness what could be the possible issue? how much time will take to create the tasks for all Stale CIs? ...

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To export the list of Reports attached to the Dashboards

Hello Everyone, We are planning to migrate Core UI Dashboard to Platform Analytics Dashboard. We are able to get the total count of Dashboards and Reports directly by accessing the table. But to cross-check, we are looking for the list of Reports tha...

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Now Assist Chat Summarization not working for CSM ??

Hi guysWe installed Now Assist for CSM Plugin some weeks ago. Then it works fine.But since today, the skill Chat summarization displays the following message: "Chat summaries won’t appear until your IT administrator completes all the required steps i...

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Approval Hub: “My Tasks” tab not visible in portal header (Employee Center) – how to enable it?

Hi Community,I’m configuring Approval Hub in our Employee Center / Portal. I can see the My Approvals tab in the portal header. but I’m unable to see the “My Tasks” tab in the portal banner/header (refer to screenshot).I tried updating all related Em...

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Now Assist AI Icon background is transparent

AI Assist has been configured with the same configurations in both portals, yet the background is transparent in one portal and visible in the otherIn the portal 1 background is visible upon click. portal 1 Portal 2 Has anyone faced this issue?

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is it possible to change the background color of the button in genius result?

Is it possible to change the background color of the button in genius result? AI searchSee attached image.If it is possible how to we do it?

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One of the HR service no showing from workspace when HR agent click the transfer button.

Hi @all,We have approximately 40+ HR Services configured. All of them appear when we click the Transfer button, and after selecting the COE, the HR services are displayed in the workspace based on the HR Criteria.However, there is one specific HR Ser...

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script include from ui policy

Hi Everyone, Can we call script include from UI Policy ...? and if yes how and does calling script include from Ui policy make no sence ..? thanks

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Catalog Item - Catalog Builder 'Security prevents writing to this field' message

Hello Community,I’m trying to change the State field on a Catalog Item using Catalog Builder, but I keep getting the error: 'Security prevents writing to this field.'What I’m trying to do: Update the State of a catalog item (e.g., Draft → Published) ...

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(WSD) Workplace profiles dont zoom in on location directory

Hey ServiceNow Community, I have worked on several WSD projects now, and on most projects we use something OOTB called Workplace Profiles. Our plan with this functionality is to attach a space, floor, building, or campus to a profile. When using the ...

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Edit bottom not showing on Taxonomy for Employee Center

I am trying to change the Taxonomy that I am using but the buttom is not showing up. I have tried to reinstall the plugin for taxonomies and have put the role for taxonomy_admin as I saw that it could be a possible issue, but still not working. My u...

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Catalog Builder - 'Security prevents writing to this field' message

I’m trying to publish a Catalog Item after making a minor edit, but when I attempt to save or publish it, I receive the error: “Security prevents writing to this field.” This occurs even when logged in as Admin. I’ve checked for Client Scripts that m...

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How to show notification alerts in Service operations workspace?

In this video, @25.42s, it shows the 'Show Alerts' feature. How to enable it? https://www.youtube.com/watch?v=HoifkkSjsE4

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Issue with Split method

I created a scripted rest api where I'm receiving sys ID's as query parameter var sysID=request.queryParams.sysIDS.split(',');-- if I capturing like this , in logs I could see sysID and typeOf(sysID) is undefined. If I removed split then it's fine a...

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