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What`s New Popular Posts More The latest in Community Posted by jordancbaron Save $200 on Your Knowledge + CreatorCon 2026 Ticket Hey, Community! Knowledge + CreatorCon 2026 is coming ... Read More Posted by jordancbaron Why ServiceNow's Government Forum 2026 Should Be on Your Calendar If you work in governm... Read More Posted by Pooja Gupta1 Announcing the 2026 Best Employee Experience Contest 🚀 The 2026 Best Employee Experience Contest Website is N... Read More Posted by jordancbaron Missed Community Week? Catch up here! The Community Week Agenda Breakdown Get ready for a week packed with livestreams, p... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by seanregan AI Experience by ServiceNow- the future of enterprise work with AI as the interface How many companies are... Read More Posted by Mike Scully Kickstart Your ServiceNow AI Platform Zurich Release News & Complete Guide- It's Here! ServiceNow ... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcman Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcman Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
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Community activity

Facing Issues while trying to integrate DPR with GitHub

Hi All, I am trying to integrate ServiceNow DPR with GitHub as per documentation Onboard GitHub using Workspace • Zurich IT Service Management • Docs | ServiceNow . In the Tool Setup page i am getting below error as below.  Alert level: Critical.Tool...

  • Question

SLA Issue for Re Opened Tasks

This is to resolve an issue with the SLA state for re-opened tasks in our assignment group(APP-GBL-COE Matrix SCM TMS FSS) and possibly other assignment groups as well. We observed that when a task is reopened, the state of the task defaults to Work ...

  • Question

Resolved! How does this dynamic annotation work?

Hello, This relates to the change_request form. On my Paris developer instance, I can see there is an annotation that has this text: ${new ChangeRequestDateMessage(current).getDateMsg()}     Which is rendered as follows:     I was unable to find an...

  • Question
  • Personal Developer Instance

Does dynamic annotation not work in the workspace?

I tried to open the same form to view the dynamic annotation, but the behavior changes depending on whether the form is opened in Workspace or in UI16.This one from workspace  And this one from the UI16  

  • Question

is using getUser().hasRoles() good form?

Hello,I've recently been digging into ACLs on our instance and I found a Read ACL on the sys_user table for user.* It current applies to anyone that meets the following conditions:if (gs.getUserID() == current.sys_id || gs.getUser().hasRoles()) ...

  • Question

Enable Voice command in virtual agent

On the ESC portal, we are using the Virtual Agent widget. Currently, users have to type their query (for example: “Outlook issue”) and then the Virtual Agent shows related catalog items or knowledge articles. I want to know if it is possible to enabl...

  • Question

Business Application and Technical/Business Services

Hi, We are having a discussion internally about adding IT operation tools like for example a Monitoring software as a Business Application. As we understand is quite common that companies also add  these kind of IT Business Application as Business Ap...

  • Question

SOW - Add Catalog Item recommendations

Hi Friends, We started using SOW (Service Operations Workspaces) for ITSM. There are some catalog items and knowledge articles which we want to show to the user based on their roles always. Not just based on keywords. These are like top recommendatio...

  • Question

Survey designer - how to select multiple users in the field

Hi,I have a survey created in the mobile app that consists“The second question is a reference field (sys_user) that currently allows selecting only one user at a time. How can I enable it to select multiple users?”What are possible ways we can achiev...

  • Question

Delta Exam

I have paid for my CMP but the link to take my delta exam has not become active. Do I have to wait a certain time for it to become active? Any help is greatly appreciated.

  • Question

Resolved! Automation Scope in ServiceNow Administration

Hi Team,Give me any ideas (Pointwise) of Automation Scope in ServiceNow Administration. Normally we are getting tickets related to Incident Management, Problem Management, Change Management, Service Request Management (SRM) (RITM's, Workflow related)...

  • Question
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