ServiceNow Community

RITM is not getting approved even the inbound email action got processed

When I try to approve the RITM through email, the Inbound Email Action is being processed successfully, but the RITM approval state is not changing to “Approved” and remains in “Requested” state.We are using the OOB Inbound Email Action “Update Appro...

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Which column refers "from" in sys_email table?

I am trying to implement inbound email action via flow designer.I need to trigger the flow and create incident record only when i get an email from particular email address. Here, i am creating the emails using bg script as we dont have such emails ...

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How to Add a Custom Task Type (“ABC”) to the Task Type Filter in Employee Center / Custom portal.

Hi Team,I am working with the My Tasks page in ServiceNow Employee Center.In the Task Type filter, I currently see Approvals as an available option. I need to add another task type called “ABC”, similar to Approvals, so that it appears in the filter ...

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How to customize the Knowledge Article preview popup in Service Operations Workspace?

Hi everyone,I'm trying to customize the Knowledge Article preview popup/modal in Service Operations Workspace (SOW).This is the modal that opens when an agent selects a Knowledge Article from the contextual search/OneSearch panel while working on an ...

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HRSD Employee Journey Management Technical Accelerator - Available Today!

Attention: HR Service Delivery customers! Thinking about adopting Employee Journey Management but not sure how to get started? There’s a Technical Accelerator for that - and you have access to it through your Impact subscription! A Technical Accelera...

Article

How to find roles needed for doing an execution in servicenow? Related to Dynatrace saas

Could you please help to understand how can i find what all roles needed to execute an integration in servicenow?

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Virtual Agent Topic Not Ending After Static Choice Selection in CSM Portal (Zurich 11M)

Hi Team,I'm facing an issue with ServiceNow Virtual Agent (Zurich Patch 11M) in the CSM Portal.Behavior observed:I have a Static Choice node with an option like "I'm Done".When the user selects the choice, the flow correctly traverses to the next no...

Question

"You must attach a file to submit the request" Error message change language

Trying to get the message "You must attach a file to submit the request" to display in other language on Portal catalog item page. This message appears when a user tries to submit a record producer without attaching a required file.I want to translat...

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How to upload the data using flow designer

Hi Community,I'm currently building a process to upload Configuration Items (CIs) into the cmdb_ci table. The requirement is as follows:A catalog form allows users to upload CI data via an Excel sheet.Once the request is submitted and approved, the d...

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Add Announcement to login.do page for users

Hi Team, How to add Announcement to all users in loginning page.i have created welcome page content not working. Thanks,Sai

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Copying a change request copies all the related change task and attachments

When copying a change, the associated change tasks and attachments are getting copied. We need a functionality where when user selects copy change the system should display the Attachments and the Change tasks associated and user should be able to se...

Question

"Embedded lists" are not being output to the PDF.

I have embedded a list from another table into a record form (using "Embedded lists").I am gathering information from the other table via relationship records.While embedded lists can be exported to PDF for some tables, they cannot be for others.Howe...

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Custom Scoped Application List Not Visible in SOW for Non-Admin Users Despite Passing ACLs

Hi Team,I'm facing an issue with a custom scoped application and would appreciate any guidance.Scenario:A custom application and custom ticket table were created in ServiceNow Studio.Non-admin users have been assigned the required application roles.U...

Question

ATF to add records using related list add button

Hi Community, I have a record producer for retail case. That record user is getting submitted using ATF. On that record which I have submitted, I have create problem ui action. It’s creating a record after clicking on it using ATF. Now under that pro...

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