ServiceNow Community

Catlog Variable set issue

Hi All,I created one reference variable. it is working fine for service CatLog but if i using ESC portal to raise request that variable is coming but values are not populating . Can anyone help me on this?

Question

Hide Offboarding Requests for Spain External Subject Users on Employee Service Center (ESC)

Hi everyone,I’m working on Employee Service Center (ESC) and need some guidance.Requirement:I want to hide Offboarding requests from being displayed in “My Requests” on ESC only for subject users who meet the following criteria:Country / Legal Entit...

Question

Do I need the ServiceNow HR module in order to pull Credly badges into ServiceNow?

Hello,We currently have an internal program around manually adding Credly badges to an Employee's talent profile within in SuccessFactors but we'd like to be able to pull badges and kick off internal processes for validating badges that have monetary...

Question

Need to differentiate IT VS HR Chats using Now Assist in Virtual Agent

Hi ServiceNow Experts Team , We have a requirement to handle the IT VS HR live agent Chats using the Now assist in Virtual Agent . I have come across one approach of creating a custom topic and handle the live agent queues based on the user input f...

Question

Record is being created but data is not storing

Hi community,I have created fields using html, css, client and server scripts using widgets in portal and along with that I have created custom table. So, the problem is when I submit the form in portal, record is being created in custom table, but d...

Question
Service Portal

KB article configuration

Hello Community, This above article is created by publishing one policy . I have one requirnment i want to show valid from and valid to date of policy from that policy record in highlighted area of kb article . will you please help in configuring ...

Question

Reduce Installation Friction: Streamline Your App Experience with the New Store Entitlement Flow

Major Updates to Application Manager & Store Introduction Imagine discovering every app your business needs—right in your instance, with zero friction. That’s now a reality. With the latest updates to Application Manager and the Store, those pain...

Article

Zurich 2FA Login screen disappears/redirects

I upgraded my PDI to Zurich the other day. After the upgrade, I now see a message on the login page saying ServiceNow plans to enforce MFA for PDI loginsI set up an authenticator app for my user account and can log in successfully using it once. Howe...

Question

Notification

Hi Team, I am getting the data like caller name and priority details on the notification in table format but I need to take this details in excel format.. Please help me out of this ? I am using flow designer notification. Thanks,Manju

Question

Trying to update/install Service Operations Workspace ITOM Apps

I am on GCC (government) instances. I have upgraded most of my plugins I want to continue to use in my all instances. I am having trouble updating one in particular in Production: Service Operations Workspace ITOM Apps. I have all the dependences ...

Question

Cross scope privilege Error Message

In ServiceNow, when I'm saving a Task by clicking Save and Closed: I'm getting the below error message:Execute operation on script include 'GlideEntitlementAPI' from scope 'Markets Request' was denied. The application 'Markets Request' must declare a...

Question

Keeping button enabled after leaving negative feedback on a knowledge article

We are using the Service Portal widget "Knowledge Article Helpful" to allow users to let us know whether an article is helpful or unhelpful. We are changing the OTB behavior so that when a user clicks on "No" they must choose a reason and then leav...

Question

Dell Data Domain Storage discovery error : Connection to DDMC could not be established

I am trying to discover Dell Data domain Storage devices by referring to below documentation Dell Data Domain storage discovery using PatternsBut getting error "Connection to DDMC could not be established or DDMC was not found! Terminating the patter...

Question

Pull only the current time with Client Script

Hello all, I am working on configuring a record producer that will need to display certain variables depending on if it is during business hours or after hours. My thought was to use a client script to get the current time and hide/show variables dep...

Question

"No results found" in resource filter in dispatcher workspace

Hi Community,I’m facing an issue with Dispatcher Workspace resource filters in Field Service Management.In Dispatcher Workspace, I’m unable to use the Agents and Skills filters. When I try to select skills, it shows “No results found”.

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Tokyo