ServiceNow Community

How to generate a report for users who logged in ServiceNow Backend ?

I can see ServiceNow User Experience Analytics shows data, but it is not useful as it showing Hash user id instead of actual ServiceNow user id We need a report for list of users who logged in ServiceNow Backend for last 2 months

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ATF steps not working

I am currently working with Yokohama version. Validate Variable Values ATF step gives error like:This step failed because the client error 'Invalid query string received:b4c92cf39341d210b5b3f4ed1dba1023: java lang NullPointerException:Invalid query ...

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Resolved! HRSD Unguided Simulator - HR Case not being created correctly through Employee Center

In the unguided simulator, under the task 'HR Knowledge Management', while impersonated as Abel Tutor, you are supposed to create a Travel Advance Request, which, from the previous steps, is supposed to be configured such that every required detail i...

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Human Resources Service Delivery

How to see how often and by whom a specfic Now Assist skill was used

Hello,So I've managed to implement the 'Now Assist Email Recommendation' skill , however I need to be able to see how often and by whom NowAssist was used to draft a response(reporting). Is there any OOTB solution for this, or do you have any ideas? ...

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Limit Assist Consumption by Designing AI Agents which Avoid Loops

Introduction: Welcome! This article is part of a series from the ServiceNow AI Center of Excellence (CoE) team. Our goal is to help customers implement and adopt AI Agents on ServiceNow. One key challenge when designing AI Agents is eliminating recur...

Article
Best Practices

How to exclude the AD groups/any from the teams view workspace list

HI Community, Currently teams view in workspace shows all the groups the user is a member of. AD groups should be excluded from the list How can we achieve this is that we can add filter like that?I only want actually groups to be displayed the users...

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GlideRecordSecure cannot update HTML field on custom table, but GlideRecord works

Hi Community,We are trying to update an HTML field on a custom table using a script include.When we use GlideRecord, the update works as expected.However, when we switch to GlideRecordSecure, the update does not work.What we have already checked/trie...

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Automate change request with change tasks creation for monthly patching activities

required help @Vasantharajan N @Ankur Bawiskar @Voona Rohila @WillieW @RaghavSh As I need to automate the standard change request creation every 2nd Friday of the month for the change templates that I have with me along with that change tasks also n...

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Delta Exam

Can anyone please share your experience in Delta exam? How did you cleared? what all the modules to be revised? It will help me to plan my exam.

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Standard Change Proposal - Assignment group to show only Active groups

Hi ,I want to show only active assignment groups while creating new standard change proposal. The form has main form section and two tabs "Proposal" and "Change Request Values". The assignment group is located under the tab Change Request Values. I t...

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"Create Problem Task" the interceptor should not be visible and directly open new problem task recor

I would like to remove the problem task interceptor in Service Operation Workspace which is shown below, whenever user clicks on "Create Problem Task" the interceptor should not be visible and directly open new problem task record.

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How to Display the Platform Analytics Dashboards in the Portal?

We are currently upgrading to the Zurich Family Release, and Platform Analytics. The legacy dashboards (with the iframe URL as /$pa_dashboards_overview.do) display the Navigation Menu (All, Favorites, and History) in portal, as shown in the attached...

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Field changes not showing in SOW

Hi everyone,We have the assigned_to field on the computer table and the change to this field wont show in SOW but it's showing in the legacy view. We are out of ideas how to fix it and the field is included in the activity filters...Anyone can help?

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SOW Landing page Configurations- Tier 1 data visualizations

HiI wanted to add more Donut data visualizations in SOW landing page, I added them using SOW configurations - added new elements and when I moved the update set to Test Instance, where the changes does not appear. SO my question is what are the best...

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Releases and Upgrades Schedule 2026

Reaching out to ask when we are likely to know the rough timetable for the 2026 general releases? Is the cadence of general releases moving out next year? We are in the process of high level planning for 2026, and need to start considering the impact...

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