ServiceNow Community

How IP Discovery creates relationship between Unique Certificates?

Hi, I do have a demand where discovery creates certificates with "undefined" as name.After some investigation on the Discovery Patterns, but I could not find anything. Any clue on how discovery created the relationships "used By" type between Server ...

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Usage of "Attachment" variable for Incident Record Producers

I have added an "Attachment" type variable to a Record producer form that is used for raising Incidents. However, when a user adds an attachment via this variable it is not shown on the generated Incident. This seems to be because the "table name" fi...

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Change model transition with new custom state not reflecting

I have created a new state choice in change management in order to have it in specific for emergency changes. Since we use change models, I configured it to the change model transitions. But when I create a change and do state transition, the newly c...

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How can I configure the "list - simple" component to refresh every X minutes?

I am wondering what might be needed so that we can configure a 'list - simple' component on a page to automatically refresh itself every 15 minutes? I am referring to the "list - simple" component:https://developer.servicenow.com/dev.do#!/reference/...

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Data Visualizations

Has anyone found an easier way to filter the variables? When looking for variables related to a particular catalog task, I have to load everything in order to find all of the variables I need. Is there a way to filter this down more? It is cumbersome...

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Inbound Actions

What is the expected behaviour for inbound actions only opening one ticket even if two email addresses are present in 'To' of same email or can create 2 records.I have 2 inbounds created for two different tables in my instance having their correspond...

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How can we hide a coloumn from the filter list of a table to appear for selecting

I want to remove the 'Earnings' column from the table filter so that users cannot put any conditions for this column while filtering the data.I cannot make this column inactive as it should be visible on the form but not on the list view and filter l...

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Need to make Rich Text label as Mandatory

Need to make Rich Text label as Mandatory in the catalog item and user uploads the file via Add an attachment , then mandatory mark should be removed. I know this can be done OOB, but i just wanted to know if there is any way to do this,

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Report drilldown in standard dashboards - keep the drilldown on graphs but provide see all results

If I create a basic report on say the Case [sn_customerservice_case] table, group by Assigned To and show as a bar graph - this works perfectly fine with regard to clicking on a bar within the graph or even a stacked section within a single bar and ...

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Notification should trigger for aging incidents

Hello Folks,Notifications should trigger to assigned user for open incidents if the incident reaches to 30th day, 60th day and 90th from the creation of incident. Can someone help to achieve this. I'm new to scripting.

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ThousandEyes Alert Integration - Impacted Services Not Populating

Environment: ServiceNow (Yokohama) Issue: We have ThousandEyes integrated with ServiceNow Event Management. We are using a subflow to populate the impacted services on the alert, but it is returning blank values. Current Flow:ThousandEyes → Event Ru...

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Event Management

Issue with Arrow Visibility in Navigation Bar

I am facing an issue with the navigation bar. The background color is white, and the arrow icon is also white, which causes it to overlap and become invisible. When I hover my cursor over a module, the arrow becomes visible. However, when I click on ...

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How to add the dropdown in report

how to add these two dropdown field in report .

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Configure Gear Wheel in "My Lists" in the Service Operations Workspace

Hello! I have a mission to delete the option "Save" from the options here, and put the "Save" option near to the Edit in the same design. I tried to find the right tables, to edit UI Builder .. Nothing helps.. Can please someone give me a solution...

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How to filter Opened For and Subject For in HR Agent Workspace Case Creation

In HR Agent Workspace, there is no filter or condition for Opened For and Subject For fields, how can we add a condition here that it should only display users with HR Profile.

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