Get a first look at what's coming. The Developer Passport Australia Release Preview kicks off March 12. Dive in! 

Welcome to the ServiceNow Community You're ready to learn, share, and connect with others. And you're not alone.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
995477members
2966755posts
Three days can change everything. Join us at Knowledge 2026 and put AI to work for you. Register now
The ServiceNow MVP Class of 2026 Introducing the 2026 ServiceNow MVPs The 2026 class is our largest yet. Ready to meet this year’s ServiceNow MVPs? Click below to watch each member of the program introduce themselves, and keep an eye out for their content within the Community! Meet the MVPs! What`s New Popular Posts More The latest in Community Posted by Victor Chen Activate, Deploy, and Trust Your Agentic AI: Live webinar for How to Get Started To help you activate A... Read More Posted by laurenmcman Welcome to the Developer Passport: Australia Release Preview Introducing The Develo... Read More Posted by Juergen Lindner Introducing Autonomous Workforce and ServiceNow EmployeeWorks. AI That Actually Works. Today, AI finally cloc... Read More Posted by jordancbaron Want to win a trip to K26? Lift Off to Knowledge Has Launched! Lift Off to Knowledge ... Read More Posted by jordancbaron Lock In Your Spot at Knowledge and CreatorCon 2026! Hey there, ServiceNow Community! Knowledge and Creator... Read More Posted by jordancbaron Missed Community Week? Catch up here! The Community Week Agenda Breakdown Get ready for a week packed with livestreams, p... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcman Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcman Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
Popular Posts Posted by patrickdeca Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights Juhi Poddar Specialist Juhi Poddar MVP 2026: My Community Power The ServiceNow Community has been an integral part of my professional journey. What... Read More Its_Azar Specialist Stop Blaming Performance — Start Fixing Your Business Rules Let’s talk about somet... Read More Its_Azar Specialist now assist greyed out Im not able to interact with now assist, its greyed out    Read More Its_Azar Specialist Virtual agent chat to display agent topics Hi all, i have created an aagent in agent studio, and i want to use that in virtual... Read More Prasanna_Patil Specialist How to capture encrpted data on incident for non itil user Hello Team, We have bu... Read More prerna_sh Specialist Virtual Agent Custom Topic Hello Everyone,I’m trying to raise a catalog request using a custom topic I created... Read More Its_Azar Specialist Introducing ServiceNow Semantic Search (MVP) — Looking for Community Feedback from experts here. Hello Everyone,I’m trying to raise a catalog request using a custom topic I created... Read More Its_Azar Specialist Understanding Field Styling in ServiceNow: Forms vs Lists Field styling in Servi... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online Sydney ServiceNow Enthusiasts - March 2026 - Explore Workflow Data Fabric Hosted by glennguzzo 10 Mar–11 Mar, 2026 11:30 PM PDT Event Details Online Join your EMEA Colleagues to learn about Risk, Security, and AI Governance at Scale at Nexus EMEA! Hosted by Sarah Wood 11 Mar–12 Mar, 2026 12:00 AM PDT Event Details Online We're Back in Boston! ServiceNow AI Summit | March 11, 2026 Hosted by Karen Canavan 11 Mar, 2026 05:30 AM PDT Event Details Online ServiceNow Exchange: HRSD Academy - Resolve HR Case via Agentic AI in HR Service Delivery Hosted by ServiceNow 11 Mar, 2026 08:00 AM PDT Event Details Online ServiceNow Exchange: Learn how the Government of Alberta drives impact with ServiceNow University Hosted by ServiceNow 11 Mar, 2026 08:00 AM PDT Event Details Online Unifying digital and physical workflows with the new SwiftConnect ServiceNow Spoke Hosted by seemasingh 12 Mar, 2026 08:00 AM PDT Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

Service now AI

Dear all,I do not know if I am on the right place but lets try.I need to learn in Service now how AI can help a user to express hi problem and AI engine is capable out of user information to determine all necessary field to create the proper request ...

  • Question

ACLs

what is the difference between create and write in ACLS

  • Question

Getting Error while submitting catalog task

When a particular user tries to save the catalog task after changing the state, they are getting an error. However, when I try the same as an admin, it works without any issues. Is anyone else facing this problem?

  • Question

GitHub-Actions integration with Digital Product Release (DPR)

Hi all, I have a client who wants to integrate GitHub Actions with ServiceNow Digital Product Release (DPR). One of their use cases is to run GitHub Actions pipelines from within a DPR.I know that ServiceNow doesn't offer this functionality and doesn...

  • Question

impact of Risk framework retires

I’m trying to understand the system and data impacts of retiring a Risk Framework.  I know how it works for control but just want to double check on the risks.Specifically, I’d like clarity on the following:What happens to downstream records associat...

  • Question
  • Integrated Risk Management (IRM)
  • Risk Management

Lift off challenge - Outreach email

Hi, i recieved an email stating that i could be potential winner for liftoff challenge, however the email has been triggered from outreach@rtm - Realtime media. I am bit suspious on providing my personal details as it is not from servicenow but from ...

  • Question

Approval Template - Out of box setup

I got a complaint from a user that the approval notification they get has changed and doesn't contain enough information like it did previously.I started to look through the email logs and can see there is a custom event that was created with a custo...

  • Question

Split SSO users and non-SSO users?

I have a collection of external users that use the instance in a consuming capacity.   They go to the catalog and report issues.   These users are not part of the company's normal directory or IDM capability.   Now that Okta is being leveraged for au...

  • Question

How to connect servicenow with AI Azure Chatbot

Hi @everyone,I need to integrate servicenow with azure AI chatbot. I am new to integration can someone help me with this requirement, like what steps i should follow.1. Whenever an incident is submitted for Category/Subarea (Engineering Tools and App...

  • Question

Resolved! Sys_Id: retain existing or generate new during data migration?

Hi, I'm seeking for a guideline on sys_id handling: When migrating data from one system to another, in general should record sys_id be copied to new system, or let the new system to generate new ids?Note that it's between two different systems, rathe...

  • Question

Predicitve Intelligence

Determine what is needed to enable this feature. (After upgrading the instance to Zurich version the plugin for predictive intelligence is already installed) (from Zurich it comes by default)Configure the OOB "Predictive Intelligence for Incident Man...

  • Question
View More
Announcements

Registration for Knowledge 2026 is now open. Secure your spot today.

Register Now