ServiceNow Community

Enhanced Knowledge Article Editing

I am looking for more details around the Enhanced Knowledge Article Editing feature that will be deployed in December 2025. ,

Question

Create Tag Policy for server and database in CMDB

Hello Everyone I need to create the Tag policy for existing servers and database in CMDB please share the step by step procedure to follow and complete this tasks Looking forward to connect and response. Thanks

Question

How to render HTML content in journal fields ?

Please share how we can render HTML content in journal fields and show it in Activities tab without enabling system property - glide.ui.security.allow_codetag as it imposes a risk on instance. We are trying to replicate a chat window kind of thing in...

Question

[UI Builder] How to use multiple filters in PA dashboard?

Hello, everyone! I'm trying to create a dashboard with filters by UI Builder following the documentation.With one filter it works fine. But when I add the second filter, the other one is lost and displays "(unavailable option)".Wich configuration am...

Question

Adding a choice table to an Incident form

I created a subcategory table on the incident table. It contains a list of subcategories for certain issues. In catalog builder, I've been trying to add a choice field to reference this subcategory table so it can populate the list. When I go to refe...

Question

How do I provide Universal task visibility to manager when task is assigned to his team.

Hello, I am new to Universal Task application. How do I provide visibility access of universal task to a manager when if any task not assigned to him but to his team? Currently manager can only see universal task if task is assigned to himself. Mana...

Question

Resolved! Modify view for CI clicked from Incident

I have configured the SOW view for CIs so when I open a CI in the workspace it shows with this view. However, if I open an incident and click on the CI that is on the incident, the CI opens in the Default view. How can I have the CI open in the SOW v...

Question

Unable to Enter Text in Now Assist Panel

Hi Community,I'm trying to use the Now Assist panel, but the text input field appears to be disabled, and I can't type anything.The panel displays the message: "Hmm, actually, it looks like Now Assist isn't set up to help you with anything right now....

Question

How to request a ServiceNow Demo instance vs Developer (PDI) Instance

Question

Best Practice for Migrating Software Entitlements to Production in SAM Pro

We are defining a standardized process for software entitlement creation and migration in SAM Pro. Currently, there are two ways to create entitlements:Bulk import using Excel template (validated in sub-PROD, then run in PROD)Manual creation in Softw...

Question

Resolved! On change Scripting Help

I have 2 variable that influences another variable. Lets call the first variable tomato. Tomato is a yes or no variable type and is set to mandatory and defaulted to none when the catalog request form loads. The second variable, let's call it bread, ...

Question

Resolved! When I go to Developer home page, there is no place to change user role so that I can access my PDI

I have checked the community and looked at the solutions provided and still stuck. I am experiencing something similar to others who created a PDI and then when I go to that instance link, it always redirects me to App Engine home. My profile shows u...

Question
Developer
PDI

Troubleshooting Service Bridge Company Selection Issues: A Deep Dive

When establishing connections between ServiceNow instances, seemingly minor configuration details can create unexpected roadblocks. I recently encountered a perplexing issue during Service Bridge setup that revealed an important relationship between ...

blog

Resolved! ITOM Discovery Fundamentals On Demand: Module 6 - Task: Create iTunes Process Classifier

Hello Everyone, I am trying to complete this task from Discovery Fundamentals, module 6 - Task: Create iTunes Process Classifier. Please see attached images for reference with regards to the requirements. The problem is I wasn't able to validate the ...

Question
Discovery

How to prevent Discovery to update few CIs?

I have few windows CIs who are active and working in the data center but due to some reason, we want to set them to retired in ServiceNow CMDB. We dont want Discovery to touch those retired CIs. Is it possible? PS - I thought of using identification ...

Question