ServiceNow Community

After upgrading our instance to the Zurich release, we noticed SLAs are not triggering automati

Hello community,After upgrading our instance to the Zurich release, we noticed that SLAs are not triggering automatically on the Incident table, even though all trigger conditions are still valid and unchanged.We’ve already verified:SLA Definitions a...

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Pop-up on Submit and open a new window to a another page

Hello, I have a requirement that once a catalog item is submitted, user will get a pop-up message saying the follow "Your request has been submitted. You will be redirected to the Tip Sheet." Once they click on 'OK' a new tab opens with new URL page....

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Records are not populating in Database view only few records visible not all the records

required help @Vasantharajan N @Ankur Bawiskar As I created a database view for the mentioned tables. 1.) interaction_related_record2.) sn_customerservice_case_its Unable to view all the records in those 2 tablesDatabase View: Records visible at p...

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Hello All. My First Post Here.

How helpful have micro certs been for you and in what way?

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Can anyone tell me the OOTB process of how can we escalate the incident?

I would like to know the process of OOTB behaviour how an incident will be escalated. I cannot able to find a way to escalate an incident. DO we need to set any properties to true or create any trigger rules?

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Unable to Create Ui Policy Action

Hi Team Post upgrading instance to Zurich we are unable to create new Ui Policy Action , the new button is not Available can someone assist me on this ?

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Zoom Event: The Community Week Social: Lessons and Networking with ServiceNow MVP's

Join us on Thursday, November 6, at 9:00 a.m. PST, for our Community Week Social! Join MVPs and Developer Meetup Organizers to explore how the ServiceNow community can support your growth. We’ll cover career paths, skill-building tips, and lesso...

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Multi-Relationship Configuration Between Lead, Opportunity, and Quote Management

ServiceNow's out-of-the-box (OOB) functionality supports a one-to-one relationship between Lead and Opportunity, and between Opportunity and Quote. However, our business requirement involves creating multiple Opportunities from a single Lead, and mul...

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Post button is not visible on sc_task

Hello. The Post button next to Additional Comments, in the Notes section on the SC_task form is not showing on open an catalog task form. No seeing any UI Action for this button or any UI Policies that would hid this button. Any help is greatly appre...

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Can we do only a CI as a principle CI not a particular class?

Can we do only a CI as a principle CI not a particular class? is that be possible out of the box in ServiceNow?

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Getting the power shell error while remove user from the group

I am trying to remove member from AD group but i am getting below error.power shell script :Import-Module ActiveDirectory# === Configuración ===$GroupName = "I_abc"try {Write-Host "Getting members of group '$GroupName'..." -ForegroundColor Cyan$membe...

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ITSM - Major incident process and handling child incidents

Hi Everyone, First time posting on these boards but I am hoping you may be able to help. Our organization is quite large, we have 100,000 staff spread out across a very large geographical location. We have many different teams who manage IT for our o...

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Incident Management
Major Incident Management

Extract XML from E-Mail und create or update incident

Hello everyone,I'm looking for a way to automate the extraction of content from an XML file received via E-Mail and use it to create update records in the Incident table.Manually, I achieved this by setting up the file as a Data Source, then using a...

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Virtual Chat Agent

Hi Team,When a user ends a live chat with an agent, the bot displays a message: “Thank you for contacting us. The chat has ended.” After this, if the user clicks the text area that says, “Click here to start a new conversation,” the chat reopens in t...

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SLA response

We have an SLA response with these start, pause, and stop conditions illustrated in the images.Current operation:1. The user submits the INC and the SLA response is created.2. The SLA completes when the "assigned to" is set.3. If the assignment group...

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