attachment size on workspace

Hi i want to display the message as soon as possible whenever an attachment is attached to the case and the combine size of attachments exceed 18mb then i want to show the error message immediately is this possible? 

• Question

Activity Stream @Mention Email notification should be visible in activity stream of CR/RITM/SCTASK

I have a requirement wherein I need OOB  Activity Stream @Mention Email notification to be visible under activity stream of CR/RITM/SCTASK. While I am mentioning anyone in CHG/RITM/SCTASK .I am able to recieve mail in inbox and email logs, but it is ...

• Question

filter a list of records based on another variable

i have 2 variables below in my catalog item: variable A: building codevariable B: asset code variable A is a lookup select box based on another variable once variable A is selected, a list of values for asset code will be displayed based on the selec...

• Question

How to remove the Acl security constraints message from the UI workspace

Can someone guide me through this requirment: How to remove the Acl security constraints message from the workspace?I have tried In Workspace:UX Page Properties  add new property Name: hideSecurityConstraintsType: booleanValue: truebut its not workin...

• Question

'Cost' field is not populating in TCO table.

Hi Community,I am facing an issue while importing data in TCO table (sn_apm_tco), so when I am importing data via import set after import is complete every field value populates except 'cost'. Can anyone please help me to know why this is happening.T...

• Question

Assigned To user want a REMINDER auto-generated when they change the case state to Pending/Suspended

The Assigned To  user, on an HR Case,  wants to Pend/Suspend a case and have a REMINDER auto-generated to them at X timeframe.   This would send the REMINDER email and the notificaton icon to the Rep that the case needs followup.   We are trying to f...

• Question
• Human Resources Service Delivery

How to show conflict detection message in workspace when change request conflict on scheduled

Problem statement: In a Native UI when we create a change and if any conflict happens on Change scheduled, it shows a warning message "Scheduling conflict detected". But when we open the same in Configurable Workspace it doesn't show.Can some one hel...

• Question

OOB Restricting Playbook re-triggering on open cases

Hi Team, I am currently using the "Once / Only if not currently running" run type for our Playbooks. However, I’ve noticed that if an existing Playbook is marked as Complete or Skipped while the Case remains open, subsequent updates to the Case trigg...

• Question
• Case Management
• Playbooks for CSM

Playbook is keep on loading

Hello,      I have custom table (X) and custom playbook created for table X. It is working fine in Yokohama release. We have upgraded recently to Zurich patch 4.  We are actually creating a record using playbook record generator only. After upgrade, ...

• Question

Using variable conditions builder

I was wondering if there could be a way to mimic the condition builder which is on Catalog UI Policy where selecting a catalog item gives an option to select a variable from the "catalog conditions" field.  I have created a form with Catalog item and...

• Question
• Scripting and Coding
• User Interface (UI)

How to Make future catalog task & RITM read-only after 2nd catalog task in catalog item

Dear Community, I have a catalog item , after submission of this , it generates total 5 catalog tasks, what i want is when the 2nd task short description of task " Agreed date completed" is closed, i want to make future catalog tasks and RITMs variab...

• Question
• Service Catalog

any one help me in testing. how i can do this?

• Question

Using AI Agent to Extract Key Topics from Incidents

In the previous post we built a custom Now Assist skill to identify key topics in incident records and store them for reporting. It worked well—but as we explore GenAI capabilities further, another question comes up: Can we do the same thing using AI...

• blog

Change Management

When I open the change record in native UI and if conflict status = "conflict". it shows : "MessageScheduling conflict detected. Use the Scheduling Assistant to avoid conflicts." If I open the same conditional record in service operation workspace (S...

• Question
• Change Management