Enable Search for Japanese characters in Workspace Search option of HR Agent Workspace

We have a requirement where we need to enable search for Japanese characters in the Workspace Search for HR Agent Workspace. As of now when we search any Japanese character the results show 0.We have the I18N: Japanese Translations plugin installed f...

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• Human Resources Service Delivery

How to get instance from build partner program

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Need help with population of roles and groups in catalog item

Hi, I’m working on a catalog item where I need to configure two fields with the below behavior: Field Name: Roles assigned to the user Requirement: It should show the list of all roles assigned to the logged-in user(Requested for) field, basically fe...

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Email generation - how does it work in SOW

Hi!We have been using the OOB Email recommendation skills for Case and INC and those work fine in SOW. We now want to extend that capability to RITMs too. Unfortunately, the OOB skills can't be copied, so need to make it from scratch. In SOW, where y...

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Catalog item check IP ranges

I need to write a catalog item flow that will check for three separate IP ranges on a single variable.  If the IP that is entered is outside those ranges, then I need a group approval to be created.Any ideas would be appreciated.Thank you,Monica W.

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How to adjust the font size in the function g_modal.setFields

I use below function in the client script part of a form action, but I think the font in the pop out window is too small, how can I adjust the font size of the content in the pop out window generated through this function g_modal.showFields({        ...

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PDF export and report misalignment issue after Zurich upgrade

After the Zurich upgrade, users are experiencing issues with scheduled and manual report exports. When exporting the report  my report as a PDF, the export fails with the error “Export Failed”, and the report data appears misaligned.The issue occurs ...

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Learning Platform Analytics

This doesn’t occur very often, but have a look if you can spot it = )

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How to edit/configure User Experience Analytics Dashboard

I want to edit existing user experience dashboard, but I am to see edit or configure option  

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how to send notification for all change task group after completing change request in servicenow

Hi TeamPlease suggest configuration to send notification for all change task assignment group members after completing parent change request

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Hide Image Activities from RITM

Hi Community, I would like to know if it’s possible to hide attachment activities from the RITM. Although they appear in the activity filter, my goal is to completely hide all attachments for a specific catalog item. Any guidance on how to achieve th...

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Unable to unarchive / recover record from archive request table (ar_sc_req_item)

There is an option to recover record from Archieved requests (ar_sc_req_item) table but it is greyed out. Please suggest how to recover archived requests.

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Discovery

Hello all, Would anyone know why am I not able to install Discovery com.snc.discovery - onto my new PDI? I got a notification that the plugin failed to activate. Please report this issue in the Instance Help section of the ServiceNow Developer Commun...

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