Customer Reset Password email notification

When Self Service Password Reset plugin is enabled, an email notification called 'Customer Reset Password' is added. Any one happens to know When this notification is sen out? Is it OK to disable it?

• Question
• Customer Service Management

Can the user "Hide" the card? NOW mobile

Can we create a button to hide the card on NOW Mobile app ? if user wants to hide the static content card how we can configure, need best solution.card needs to display but if they want they can hide it 

• Question

"Master Switch" for Mobile notifications

Hello We are now trying to implement notifications to be put in on our Now Mobile App.Prior to this happening, someone had turned off pushing notifications to the Mobile App and we are trying to find where exactly this setting is to turn it back on.R...

• Question

Flow Schedule

Hello I have a requirement please do helpRequirementSchedule a flow to run automatically every hour and another flow every 30 mins only between 8:00 AM and 10:00 PM (EST), on Monday through Friday

• Question

Array Type Flow Variable

HI, I want to create an array type variable so I can iterate these later on in a for each.  But it seems there's no avaiable array type in flow designer. Any workaround for this? Thanks.

• Question

Requesting DB View to allow reporting on related Project Tasks, Changes, and Outages

Hi Everyone,I'm new to working on stories and not getting the below requirement, can someone please help me on this:Requesting DB View to allow reporting on related Project Tasks, Changes, and Outages. An M2M table exists for Changes and Project Task...

• Question

Enterprise Architecture Workspace in Zurich

Has anyone managed to install it? Get startedOnce you install, we’ll guide you through setup and configuration.We recommend testing in a lower instance environment.Installing8% View Details 

• Question

Best Practices for Creating a Generic Flow for Catalog Items

Hello Everybody, We have a requirement to create a generic flow for catalog items that can be reused for multiple catalog items in the future. Based on the RITM state, we need to set the corresponding stage.Please suggest the best practices for imple...

• Question

Automation:create shared mailbox in exchange server on premise using powershell module in servicenow

Hi All, I have this requirement to follow the best practice mechanism to automate end to end creation of shared mailbox, amending members of shared mailbox etc. Exchange Online connector is not needed, as the client looked into it and how it works an...

• Question

how to build query ?

Hi Everyone, I want to use copy query for below screenshot  but when i do copy query after running i am getting below "sys_created_onONThis week@javascript:gs.beginningOfThisWeek()@javascript:gs.endOfThisWeek()^work_endONThis month@javasc...

• Question

Synchronization between a parent and a child change.

We are implementing a parent–child change model in ServiceNow and are looking for best-practice guidance.As a Change Manager, I want to explore and validate how parent and child Change Requests should transition between states, so that Resolver teams...

• Question

Can we add AI search for showing knowledge articles like we configure record producer ??

Hi Everyone,Can we add AI search for showing knowledge articles like we configure record producer ?There is a direct module as Record Producer Configuration to configure AI Search, but I am not able to do same for catalog item. Please provide your su...

• Question

Can we change the reference table in a reference variable, based on a select box variable's value?

• Question