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Resolved! In Employee portal once i click on Reopen button a popup with additional comments should appear

Hello All,In Esc portal we have action called "Reopen" this shows to the resolved incidents and when clicked on it it directly makes the incident to in progress state.What i want to achieve is when clicked on it i want to show a popup with additional...

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Access issue in AI Agent Studio after plugin updates

While creating and executing an AI agent in Agent Studio, I initially received the message: “Sorry, there was some problem at my end.” To resolve this, I updated the AI Agent–related plugins in our instance. After the updates, I’m now encountering “S...

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instancename@service-now.com is available in Zurich release?

Hello, Is "instancename@service-now.com" available to receive inbound emails in Zurich release?System Mailboxes > Administration > Email Accounts = table [sys_email_account] has no record in PDI.If I want to utilize the email account to receive inbou...

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Service Bridge: Remote Choice Dependency Configuration Help Needed

In Service Bridge, how can we use Remote Choice Dependent On at the field level in a Remote Record Producer where the field is Remote Choice–enabled?I have Field 1, which is linked to a Remote Choice Definition, and Field 2, which is also linked to a...

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Has anyone faced this error while running the import schedules of SG-Tanium ?

Has anyone faced this error while running the import schedules of SG-Tanium ?org.mozilla.javascript.JavaScriptException: SyntaxError: Unexpected token: < (sys_script_include.ba5ad31a531030106747ddeeff7b1284.script; line 194)

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How do I trigger an email once a task completes when I submit a catalog item request via flow design

Let me provide more detail.I need to schedule a task to run weekly at a certain time on a certain day that go's to an\ assignee to complete some work. Once that work is complete and the task is closed, I need to send an email to a manager to let the...

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Where to check the thumbs up and thumbs down feedback received from users in Now Assist VA

For each response generated by Now Assist VA, users can provide feedback using the thumbs-up or thumbs-down options. We would like to understand where this feedback is stored in ServiceNow. Please let me know the solution for this query.

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Resolved! Access Denied to AI Agent Studio after upgrading 'sn_aia' plugin

Hi Community,I am currently facing an issue accessing the AI Agent Studio and hoping someone here might have encountered a similar situation or could point me in the right direction.The Issue:After recently upgrading the sn_aia plugin, I am unable to...

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How to define a canonical URL in SPSEOHeaderTagsArticleView and/or SPSEOHeaderTags

A large number of our public knowledge articles are not being indexed by Google Search.This was shown in the Google Search Console which we recently configured for our portal. The main reason for not indexeing the knowledge articles is "Duplicate wit...

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ACC Custom Plugin Certificate Renewal at Scale

Hello experts,We are a facing a challenge regarding the management of custom plugin certificates for ACCStarting with ACC agent version 3.0.1, ServiceNow requires that all custom plugin certificates be signed and added into the Trusted Root Certifica...

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AI Search for Engagement Messenger

I am in the process of configuring Engagement Messenger in our organization. One of the features I am working on is getting AI Search configured. First I created an AI Search configuration with a Search Profile that has one of our knowledge bases as ...

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Resolved! Flow Designer - Wait for a duration

Hi All, To preface: I am very new to Service Now development and flow designer, so I am learning as I go. I apologize in advance if I use confusing or the wrong terminology. I've been tasked with creating a flow for waivers for our organization. Thes...

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Not saving the value entered in the variable editor

Hello Team, The users post submission of record Producer they can try editing then values from variable editor in portal Once they edit the value and save the record previous values are showing in the variablesTrouble shooting steps i followed-1. I c...

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Variable Editor in Portal is not sync up with Variable Editor in Native View

Hello Team, I have a variable editor on Form Widget for created for Custom Application and i have added the same Variable Editor in Native View also , So the user will come and make changes on portal view in data variable editor which is not syncing...

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Resolved! How to make additional comments mandatory on Employee Center when reopen button is clicked?

Hi, In the Employee Center, is it possible to make additional comments mandatory when the user wants to reopen the incident once it's already been resolved?So when the "reopen" button is clicked, a message should pop up saying the comments need to be...

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