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in flow approval related issue

In this flow, after the approval is rejected, the RITM correctly moves back to Work in Progress. However, when it is sent again for approval, and the approver approves it, the RITM state does not change to Closed Complete as expected.

  • Question

Export button is missing in analytics hub in the platform analytics workspace

Good dayWe are replicating our PA dashboards in the new UI (platform analytics workspace). However, there is no export option available to extract raw data from indicators just like in the old UI. In the old UI PA dashboards, users could click on "Sh...

  • Question

CIS-ITSM Exam

What is recommended to do if you incorrectly classify an emergency change as a normal change during the creation and scope stage of the change? Cancel and recreate the change as an Emergency change Tick the CAB approval required checkbox Create an em...

  • Question
  • Change Management

Audit management state field if any open issues

hi @SANDEEP DUTTA  @Ankur Bawiskar  As per our requirement, engagement records do not require any approval. In OOTB behavior, if there are open issues or tasks, the engagement moves to the Follow Up state. However, when an issue is closed, the engage...

  • Question
  • Audit Management

SNPI - Explore Now Create - Failed

I followed all the steps and I select "Import XML" and attached the XML file that I exported from here: https://nowlearning.service-now.com/nowcreate?id=sp_overview&sp_id=3c6d5430db2490509d7e0114b99619b0But when I select upload, the project does not ...

  • Question

How to join a ServiceNow community?

Hi , Can anyone guide to me to join a community here ? as I am new and non technical so I would like to join a community where I can discuss and learn for my CSA certification programs. Any one please suggest me the community names or links to join t...

  • Question

Playbook - Configure Action to Link to Destination

Hi all, I am trying to create a new Client action to redirect from the playbook to a new page in the workspace to create a record. But when pressing the button, it does not seem to react to anything. I have a feeling I am missing something, but I can...

  • Question

Override application menu

When configuring a module, what does the Override application menu rolesconfiguration option do?A.Users with the module role but without access to the application menu access themoduleB.Self-Service users can access the module even though they do not...

  • Question

How to log request body in SOAP outbound message?

Hello,I am trying to log request body in SOAP message for troubleshooting.However the request body get truncated in HTTP logs, its not useful. Also all parameters are set using setStringParameter() method.Is it possible to get request body or log som...

  • Question

Scheduled script execution

Which objects can you use in a Scheduled Script Execution (Scheduled Job)script?A.GlideRecord and currentB.GlideUser and GlideRecordC.GlideSystem and GlideRecordD.GlideSystem and current

  • Question
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