ServiceNow Community

My User name is kept changing in the community

newold I have updated it back once but got changed again has anyone else facing this issue?

Question

How to disable tags menu in the banner in knowledge form without using DOM

Hi All, Sample snippet from onLoad client script which disables 'tags_menu' on banner in knowledge form but uses DOM manipulation which is not a best practice, so how to achieve this without using DOM. Below is the code : function onLoad() { var g...

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Resolved! Unable to access Multi Row Variable Set values in Flow Designer – Grayed out in Create Catalog Task

Hi Team,I have a Catalog Item where I am creating a Catalog Task (sc_task) using Flow Designer.For normal catalog variables, I am able to populate the values in the Description field of the Catalog Task using:Trigger → Requested Item → VariablesHowev...

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Make all fields editable in change record for particular group members when state is not closed.

I wrote a write acl(table.*) on change request records to allow only specific group members to edit the records. the ACL script is working fyn as i can see the logs, however, the change request form is still appearing as read-only for all fields, eve...

Question

How to configure the notifications to show up in the bell icon in the instance.

Even though all the notification preferences are enabled, none of the notification that are triggered in the flow when send notification action is used, where does these notifications end up, how to make them visible in the bell icon widget.

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Unable to capture decision table inputs, conditions, results.

I have created a decision table , and captured in the update set. while retrieving, there were no errors. but when I open decision table in the other instance and check there is a table but not the inputs, conditions and the result

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Is it possible to parse a Manual Signature from PDF file

Hello everyone, When the HR task is generated, an unsigned PDF is currently attached by default. The fulfiller is expected to download this PDF, obtain the necessary signature, and then upload the signed PDF back to the HR task while removing the ori...

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Restrict a type of state to only one item

I wanted to know how I can make the Pending state appear only on a specific item without showing up on the others. Is that possible?

Question

Is it possible to parse a Manual Signature from PDF file

Hello everyone, When the HR task is generated, an unsigned PDF is currently attached by default. The fulfiller is expected to download this PDF, obtain the necessary signature, and then upload the signed PDF back to the HR task while removing the ori...

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Human Resources Service Delivery

Resolved! Playbook does not fire upon record creation

I have a playbook associated with CSM Default Record Page variant. It is meant to start when a new case is created. It just does not fire when I create a new case by using the "New" button from list view. When I save this new case, then a tab shows u...

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How to create custom Record Attachment sidebar option like SOW Attachment in the sidebar?

I am very new to UI Builder and have been tasked with creating a sidebar option that will allow the fulfiller to see all attachments relating to a catalog request ticket. In the core UI, we created a custom related list that allowed staff to view all...

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Conditional Mandatory Attachment for Catalog Item

Hi Team, I have a requirement on a Service Catalog Item where an attachment should be mandatory based on avariable selection. Requirement Catalog Item has a Select Box variable: request_typeValues:Bank Account MaintenanceScheduler MaintenanceOtherWhe...

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Playbook we have configured is now empty or probably it got corrupted

Hello devs,Has anyone encountered an issue where a playbook configuration suddenly becomes unavailable or appears to be corrupted? In our case, when we open the Playbook Designer, the configuration is now completely empty. This happened unexpectedly ...

Question

Track FSM Agent location history

The requirement is to provide real‑time tracking of field agents’ locations and maintain a historical log of all locations visited by each agent. This location history should be stored securely and made available for integration with external systems...

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Resolved! is it recommended to create a CTASK Automatically for Reviewing CHG when the CHG is in Review state

The following are the states in Change Management in ServiceNow. New, Assess, Authorize, Scheduled, Implement, Review, ClosedIs it recommended to create an automated CTASK under the Change Ticket for validating the change that is implemented? Already...

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