ServiceNow Community

Standard change tasks created prior to "implement" or "schedule"

Good morning ServiceNow enthusiasts Could somebody explain to me the actual reason why the tasks defined within a standard change template are created and assigned PRIOR to the implementation phase? I do understand they are pre-approved changes, but ...

Question

Cancel workflow script is not working in VA

I have created one topic for open RITMS and given actions for cancel RITM for cancel i have write the below script in VA but not working state and comments updating fine but stage and workflow cancel not working script:(function execute() {var respon...

Question

Recovering Update set of Reclaimed PDI

My latest PDI has been re-claimed. How can i access update set of the re-claimed PDI ?

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Restrict attachments size on single catalog item

I have a catalog item where we want to restrict the size of all attachments to 12 MB total. I tried using the attachment variable, but it only allows the selection of ONE attachment. I want the ability to add multiple attachments using the built-in...

Question

On-Call workflows not trigger if incident created with assignment group

the Oncall workflows are controlled by trigger rules. we have a trigger rule for when an assignment group is null. When the incident is assigned it no longer meets this criteria and is looking for a rule that matches the assignment group. This is wo...

Question

Now Mobile Custom Theme is not working

Hi all, I created a custom Now mobile Theme and It is working fine for me.But When I try to Impersonate Another User the theme is not getting Applied why. I Also seen few people login into now mobile also are not able to see the theme.Thanks In Advan...

Question

Custom portal restrictions

Restrict a user and redirect to custom portal,I have create an user whose role is bank managerand i am using custom portals to manager to login, i want the manager user only access to the custom portal.But now it is accessing portal and as well as PD...

Question

The Devil is in the Details: Understanding Permissions for the Microsoft SharePoint Online Spoke

Do you have a need to integrate ServiceNow with Microsoft SharePoint? Let's dive into the Microsoft SharePoint Online Spoke to understand more about what it can do for your project! Scenario: You've found the Microsoft SharePoint Online Spoke and...

blog
Automation engine
Integration hub

SN TRICK: To capture any record in current update set without having 'Add to update set' utility

...TRICK_AD_104...Many a times we feel the need of capturing a record or to recapturing something in an update set. According to the OOB functionalities, anything that does not have 'update_synch=true' in the dictionary('sys_dictionary') attribute ...

Question

Any way to roll back the Migration of Dashboards/Reports to Platform Analytics?

We recently upgraded our instance from Xanadu to Yokohama.In doing so, one(+) of the skipped updates forced our instance to Platform Analytics. So now all formatting in Dashboards are wrong and we need to migrate each manually.The Platform Analytics...

Question

Q&A Genius Results: synthesized response API

Hi Team, I need some help with Now Assist Multi-Content Q&A Genius Results.I want to get the response directly from an API, which I will call from a widget.For example, if a user asks a question, I plan to call the API which reads related KBs and dis...

Question

How to share filter for another user (non-owner) to perform maintenance?

Hi, I have several filters in Platform Analytics and I want to share the maintenance of these filters with a user who manages the data visualization, dashboard and filters. How do I configure and where do I maintain these filters?

Question

Rising Star Recognition Program

The Rising Stars Recognition Program Applications will reopen in 2025Apply for Rising Star! Why should I apply/nominate? The Rising Stars Community Program is exclusive, fun, and inspiring. Our goals for you while in this program are ...

Article

Zurich Release Deep Dive – HRSD

Zurich Release Deep Dive – HRSD This blog aims to be a deep dive blog on the features coming in HR Service Delivery space as of the July 2025 Store/Zurich Family Release. Some of the features may have dependency on a family release. This will be ...

blog
Case and Knowledge Management
Enterprise Onboarding and Transitions
Human Resources Service Delivery

Custom AI Agent Not Discoverable in Virtual Agent Interface

Hello Everyone,We’re working on a requirement to build a custom AI Agent in ServiceNow that analyzes data from a Subflow and provides recommendations to users via the Virtual Agent.We've successfully developed and tested the AI Agent. However, after ...

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