Welcome to the ServiceNow Community You're ready to learn, share, and connect with others. And you're not alone.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
958596members
2941030posts
Ready for Knowledge 2026? Register by January 31 for $400 off, exclusive to Community members! Save $400
What's New Popular Posts Community Highlights Discover Community Events More The latest in Community Posted by jordancbaron Community Exclusive: Save $400 on Your Knowledge + CreatorCon 2026 Ticket Hey, Community! Being ... Read More Posted by Pooja Gupta1 Announcing the 2026 Best Employee Experience Contest 🚀 The 2026 Best Employee Experience Contest Website is N... Read More Posted by jordancbaron Missed Community Week? Catch up here! The Community Week Agenda Breakdown Get ready for a week packed with livestreams, p... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by seanregan AI Experience by ServiceNow- the future of enterprise work with AI as the interface How many companies are... Read More Posted by Mike Scully Kickstart Your ServiceNow AI Platform Zurich Release News & Complete Guide- It's Here! ServiceNow ... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcmanamon Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcmanamon Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
Popular Posts Posted by Patrick DeCarl1 Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights Its_Azar Specialist ServiceNow Developer Interview Questions 1. Core ServiceNow Platform Fundamentals 1. What is ServiceNow, and how does it dif... Read More Its_Azar Specialist Cleared CIS-DF (CMDB & CSDM): Exam Experience, Difficulty Level, and Key Learnings I cleared the CIS-DF e... Read More Its_Azar Specialist Handbook/Guide for Configuration Management Database (CMDB) Fundamentals On Demand Hey everyone, I’m prep... Read More Prasanna_Patil Specialist Service catalog to project creation Hello All, We have a requirement in service catalog. Catalog form will have a feild... Read More Its_Azar Specialist Big News: CIS – Data Foundations Exam Is Now Free – Here’s Everything You Need to Know From December 15, 2025... Read More JessicaLanR Specialist A entrega é o ponto final: mas como um EM traduz valor em projetos ServiceNow? Tem uma coisa que eu a... Read More JessicaLanR Specialist Como lidar com stakeholders difíceis em projetos ServiceNow sem perder a cabeça Não adianta fugir: em ... Read More JessicaLanR Specialist O papel do EM que realmente faz a diferença em projetos ServiceNow Ser Engagement Manager... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online Get Started with Security Operations Applications Hosted by Sarah Wood 20 Jan, 2026 08:00 AM PST Event Details Online ServiceNow Exchange: Workflow Data Fabric Academy - Stream Connect Hosted by Lolita Honkpo 20 Jan, 2026 08:00 AM PST Event Details Online ServiceNow Exchange: Software Asset Management Office Hours Hosted by Lolita Honkpo 20 Jan, 2026 08:00 AM PST Event Details Online ServiceNow Exchange: AI Academy Hosted by Lolita Honkpo 20 Jan, 2026 08:30 AM PST Event Details Online ServiceNow Exchange: ITOM Academy - Service Mapping Leading Practices Hosted by Lolita Honkpo 20 Jan, 2026 09:00 AM PST Event Details Online ServiceNow Exchange: Platform Academy The Document Evolution: Bridging your Core Workflow Experience Hosted by Lolita Honkpo 20 Jan, 2026 10:00 AM PST Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

CSA question

A new employee joins the IT deployment and needs to perform work assigned to Network and Hardware groups. How would you set up their access?A. Add User Account to IT KnowledgebaseB. Add User Account to ACLC. Add User Account to Hardware groupD. Add U...

  • Question

Creating an AI agent

Hi, EveryoneI am a newcomer to ServiceNow, I want to create an AI Agent. Kindly if someone can guide me on- what kind of license is required and- what other prerequisites and- how much it will cost on monthly or yearly basis. Appreciate your response...

  • Question

Licensing clarification – CSM Case extension

Hello,I hope you are doing well.We are currently reviewing a design decision in our Customer Service Management (CSM) implementation and would like to confirm the licensing implications to ensure compliance and proper documentation.Licensing contextO...

  • Question

Alert rule enrichment regex guide

Hello,  I am trying to figure out how to extract specific data from a serialized json string within the additional info field. The only thing I've been able to do so far is use (.....)*. to extract speficied text by positioning, but this is extremely...

  • Question

Certifications

Hi Team,Any one please help me here.I recently moved to a new company and merged my ServiceNow Now Learning work email with my personal email ID. My certifications are not showing, and the delta exam links are also missing.Kindly assist in resolving ...

  • Question

Need to assist for lab.

Hiii all , I am new here so i need to know how we can access the lab and all requirement to study and practice.

  • Question

ServiceNow Administration Fundamentals (Xanadu) - Issue with lab 3.2.1

Hi everyone, in the form builder I'm unable to drag the "Pilot" field under the "configuration item" field, I did this lab in a previous time, but I believe I lost the instance and now in my new instance (I did all the previous labs) I just can't mov...

  • Question

Lab 4.2.1 Create Access Control

hi,i have a question wrt the steps to Establish ACL Rules for the Incident table for Lab 4.2.1 in SNAA Course. i have tested these lab steps on both Xanadu and Zurich instances and both yielded the same results. after following all the steps to creat...

  • Question

Type and Order of BRs

I want to make sure , I'm not missing something that is obvious. I have a scoped app that  has 4 business rules, Script is correct on these. Its only become issue based on type of BRs and I want all of them work in Sync by setting them to correct typ...

  • Question

unable to see any changes on Incident table

function onSubmit() {    var knowledgeFlag = g_form.getValue('knowledge');    var knowledgeArticle = g_form.getValue('knowledge_article');    if (knowledgeFlag === 'true' && knowledgeArticle.trim() === '') {        alert('Please select a before submi...

  • Question

Build a Risk Assessment Report

Hi Everyone, We need help creating a Compliance Risk Assessment report using a Database View, with an Excel export from list/table view. Requirement Pull Risk & Risk Assessment data , Risk Number, Risk, Assessment Number, Methodology, Assessable Enti...

  • Question

INCIDENT SLA not starting when importing incident via transform map

Hi team. When i am manually creating an incident for the same assignment group the sla is starting but when done via transform map, the sla is not starting. i have checked the Run business rules but still not working. Below is the transfrom map used....

  • Question
View More
Announcements

Registration for Knowledge 2026 is now open. Secure your spot today.

Register Now