ServiceNow Community

How to make mandatory incident fields editable in playbook after creation?

I created a playbook that triggers on new incident creation. During creation, mandatory fields get filled as required.Issue: After creation and playbook trigger, these mandatory fields that were filled during creation now appear as read-only in the p...

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Security Health check Process

Can any one help me understand the process for Security health check. What all should an Admin validate to make sure they are working as expected.

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Unable to set unique field to true on one of the user table column

Hi, I am getting error while trying to make one of the user field (email or employee id) as unique. Objective is to make sure perticular column doesnt accepts duplicate values. I know this can be done by before business rule too but would like to us...

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Resolved! UI Builder only show button if role is missing

I have a button on a UI Builder page that I only want to show if the current user does not have any of the roles such as "sn_grc.business_user_lite" and "sn_risk.manager" Can anyone explain how I could achieve this?

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Widget Not Displaying in the CSM Portal

I placed a widget on the page using Page Designer, but it does not appear in the CSM Portal. I tried the following steps, but the widget still does not show: Set the “Visible to roles” on the widget Set the “Visible to roles” on the instance options ...

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Conditional Reporting In ServiceNow across different Tables

Dear All, I have a requirement to provide a report for the list Requested items which skipped for specific approvals( Where subject area which is highly Confidential ) in a custom table and those details used to be selected in a catalog item and base...

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How to Automate Email to INCIDENT

Hello TeamSuppose we receive an email request. Currently, we manually create an incident for the appropriate team and then reply to the email with the incident details.Is it possible to automate this process?For example, when an email is received, th...

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How do I use an obtained JWT Token (through rest message) in a flow API call?

I authenticate to Entra ID by using a certificate. I have created a rest message that uses this certificate to receive a token from entra id.Now I have to use this token in Flow Designer to do an API call. How do I get the token in a flow action? I c...

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ATf testing iframe popup for Risk Assesssment

I am looking for help with an issue. My instance has a popup(I believe iframe) after clicking RISK ASSESSMENT on the CHG form. The form has 7 mandatory fields that have to be completed in it. I am trying to create test steps to test through it but I'...

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How can I create an RITM inside an RITM Flow?

I have a business requirement: I will create a Service Request catalog item that allows customers to add their order numbers.In the MRVS table, it would look like this: Order01Order02Order03 Our fulfiller wants to update the details per order number,...

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How to export specific fields from Multiple Child Incidents into a single Excel file?

Hi everyone,I’m working on a requirement where I need to generate an Excel file containing data from multiple Child Incidents associated with a parent record.Specifically, I need the export to include the following fields from the child records:In...

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Resolved! Microsoft Dynamics 365 Integration Global Admin Role

Hey Team! I'm currently in the process of integrating Microsoft Dynamics 365 with ServiceNow. There's a requirement that when establishing the connection, a global admin has to physically log in to the microsoft platform in order for the integration ...

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Integrations
Microsoft

Restricting CSM Admin Access to Only CSM Modules

Hi Community, We have a client environment where multiple ServiceNow modules are being used, including ITSM, CSM, and HRSD. The client has a requirement to enforce stricter access control, even for administrative roles.Specifically, they want a CSM A...

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Clarification on Global Admin / Global Reader Requirement for D365 & Power Apps Integration

We are setting the Integration with Dynamic 365 and Power Apps now based on ServiceNow doc Integrating with Microsoft Dynamics 365 and Power Apps • Zurich IT Asset Management • Docs | ServiceNow.According to the guide, the configuration step require...

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Launch a subflow through a record producer

Hi everyone! I’m trying to figure out the best way to trigger a subflow from a Record Producer and could use some guidance. Scenario:I have a Record Producer based on a custom table (let’s call it table_x).One of the variables is a Select Box called ...

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